EAP Counsellor - Licensed | East London (Onsite)
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As an EAP Counsellor, you will have the opportunity to work with a Fortune 5 organization serving virtually every dimension of the health system. This impactful role is built around a caring supportive team of counsellors with a desire to improve the wellbeing of our members. The successful candidate will provide brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal.
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Working Schedule:
8 hours per week fully on-site | Wednesday - 9am - 6pm (Fixed shift, all shifts include an additional 30 minutes for statutory break requirements.)
Key responsibilities will include:
• Provide virtual assessments and in the moment support to a diverse range of clients using a brief solution focused model.
• Provide one off emotional wellbeing calls, referring to internal and external resources.
• Carry out risk assessments and triage.
• Complete case notes for all clients in line with clinical policy
• Undertake training modules and company specific E- learning.
• Keep up to date on relevant regulatory and legislative developments.
• Play a proactive role in weekly and monthly team meetings.
• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
• Problem solving and the ability to create an internal network are key.
• Undertake all other tasks and responsibilities as required.
Required qualifications:
- Full accreditation to recognized counselling and/or psychotherapy governing body.
- Bachelor's Degree level or equivalent in Counselling/Psychotherapy.
- 3+ years of experience of brief solution focused counselling.
- Computer literate (MS Word, Excel, Outlook, MS Teams, SoftPhone etc.)
Preferred qualifications:
- Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.
- Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.