At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Direct to Consumer Sales Supervisor is responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.
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Work Location: Onsite at 1000 NW 57TH CT, Miami, FL
Primary Responsibilities:
- To provide effective people leadership, oversee/support personal development and drive team engagement
- Perform additional duties, including performance management to achieve company and business segment objectives
- Maintain overall team performance and ensure successful implementation of new processes and practices
- Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
- Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
- Educate agents on effectively leveraging digital resources to enhance the customer experience
- Maintain and enhance agents' knowledge of systems, tools, and processes
- Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
- Participate in peer feedback sessions to drive continuous improvement
- Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- Active and unrestricted Life and Health Insurance License or the ability to obtain within 90 days
- 2+ years of experience in sales, call center, or production environments
- 2+ years of strong communication, interpersonal, and presentation skills, with the ability to work with team members and all levels within the organization
- Intermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
- Ability to handle and maintain confidentiality of company-sensitive data
Preferred Qualifications:
- Leadership experience in a production or call center environment
- Experience in the Medicare, insurance, or financial services industry
- Bilingual Proficiency English/Spanish
Soft Skills:
- Relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
- Strong technical, analytical, and problem-solving skills
- Project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
- Organizational skills and the ability to multitask
- Demonstrated hard work, honesty, integrity, and ethical business practices
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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