At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As a Direct of Account Management, you will effectively manage six direct reports responsible for the daily medical benefits, operational needs, and clinical activity of one of UnitedHealthcare's largest customers. To perform this role, you will supervise a team of four field account managers, pinpoint challenges, identify and modify for process improvements.
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If you reside in the Tri-State Area ( New York, New Jersey, Connecticut), you will have the flexibility to work remotely as you take on some tough challenges
Primary Responsibilities:
- Build an Elite Team of Field Account Managers
- As a Director of Account Management, you will be responsible for leading a team of Field Account Managers to support execution of the client's daily activities
- Execution of customer satisfaction and retention
- Work directly with Strategic Account Executives, Project Manager, and Operation team to ensure your team is executing on tactical needs of the account
- Recruit, hire, and train best in class Field Account Managers
- Solid influence, collaboration and listening skills
- Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
- Collaborate with and advise of customer success and enablement
- Provide regular business updates to internal stakeholders
- Superior verbal, written and presentation skills
- Support and present at member meetings in person and virtual
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of medical benefits understanding and client/member service experience
- Reside in the tristate area
Preferred Qualification:
- Understanding of UMR processes and systems
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Connecticut, New Jersey or New York Residents Only: The salary range for this role is $90,000 to $195,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.