Associate Director Quality Operations

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Responsible for planning, directing and strategic oversight of the programmatic functions of the OptumCare Oregon (OR) quality program supporting the care delivery organizations (CDOs) of the Oregon market.

Primary Responsibilities:

• Developing functional, clinic and site level-strategy, plans, and/or initiatives to support Quality and population health priorities in the Oregon CDOs
• Data analysis and operational activities to identify opportunities and drive outcomes to improve Quality outcomes focused on delivery of reliable, timely and patient centered model of care, including but not limited to, HEDIS/Pharmacy, patient safety, value-based care (VBC) work, clinical guidelines, etc. in the CDO practices.
• Responsible for coordinating with appropriate personnel to meet operational program needs, ensures compliance with state / federal health plan requirements, Medicare guidelines, HEDIS / STARS, CMS and health plan requirements
• Practice transformation incorporates engaged leadership; quality improvement strategies; continuous and team-based relationships; organized, evidence-based care; patient-centered interactions; enhanced access; and care coordination in the Oregon CDOs
• Assists in developing a culture of excellence, through benchmarking, communication of best practices, applying and sharing tools and techniques
• Identifies and resolves technical, operational and organizational problems outside own team.
• Integrates effective change management efforts in quality processes and team management
• Partnering with and influencing our provider and clinic quality performance including but not limited to participating in orienting and educating physician practitioners in five Star quality and with quality operations team in conducting practice workflow assessments to identify opportunities for improvement and practice transformation
• Collaborates with CDO operations teams, Advanced Analytics, Credentialing, IT, Optum CDO leaders, PNW quality operations team, and others to identify and implement key processes changes required adherence to best practice standards
• Interfaces with health plans, government and regulatory bodies, pay-for-performance programs, and value-based contracts
• Partners with local and national clinical pharmacy teams to coordinate and prioritize pharmacy Quality endeavors
• Develops and manages yearly Quality work plan for Oregon CDO practices
• Manages day to day Quality program including internal quality operations teams
• Oversees clinical guideline development for Oregon CDO practices
• Oversees HEDIS data submission teams and support strategic oversight of data abstraction strategy
• Oversees patient experience strategy for Oregon CDO practices supporting CAHPS and HOS performance improvement
• Provides support for the Quality Workgroup(s) and regional Quality Committee and Guideline Committees
• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients
• Must be facile at operating independently in new and ambiguous market scenarios
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner which promotes and supports the Core Values and Compact of

• 5+ years of clinical or healthcare experience in clinical quality or population health management
• 5+ years of experience in a Manager/Director role with adaptable leadership skills with the ability to achieve results in a complex organization by aligning goals with employees and organizational needs
• 5+ years of experience implementing effective HEDIS programs and NCQA accreditation
• Driver's License and access to reliable transportation

• Passion and commitment to help change the way healthcare is delivered with a track record of developing successful, innovative and sustainable quality programs
• Proven collaborator who has worked with quality improvement initiative to continually improve processes and effectiveness of quality measures
• Expertise in quality improvement and knowledge of national and local quality measurement systems, reporting and the relationship between quality improvement and incentives
• Highly developed interpersonal, leadership, communication, negotiation, organizational, analytic and team building skills
• Strategic comprehension of an evolving industry to include government regulations and competitive intelligence
• Skilled at defining measurable success criteria to track progress towards achievement of quality and clinical integration strategies
• Exercises active listening skill while understanding the needs and perspectives of others
• Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and other members of senior administration and the population of OR