Associate Clinical Administrative Coordinator

This position is Onsite. Our office is located at 350 W Thomas Rd Phoenix, AZ 85013

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

This position is full-time, Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

• Provide clerical, secretarial, word processing, and other support services as assigned
• Understanding of applicable business departments' operations, drivers, and / OR procedures
• Receive information (e.g., medical records; physician letters; general correspondence) from stakeholders (e.g., providers; clients)
• Verify information (e.g., member information; type of record) and include work queue driver prior to entering information into data entry work queue
• Work with stakeholders (e.g., internal partners; providers; members) to clarify, confirm, and/or gather additional information
• Scan documents into data entry queue ensuring appropriate personnel have access
• Pull relevant data from reports received
• Enter relevant data and information into appropriate systems / tools (e.g., spreadsheets) that can be utilized for reports
• Review completed documentation to ensure data entry quality and accuracy
• Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) and/or compliance guidelines are complied with when gathering, entering data and information, reviewing and/or distributing data and information
• Generate reports in relevant systems needed to prepare additional reports for stakeholders
• Monitor, track, and / OR integrate data and information (e.g., operations; claims; performance) into documents and reports
• Perform quality checks prior to distribution to ensure reports and documents are accurate
• Submit reports to applicable stakeholders (e.g., management) in order to obtain approval when needed
• Review current reports / documents / processes to identify potential improvements or changes
• Provide guidance to internal team members on changes to reports / documents / processes
• Open mail (e.g., physical; email; e-fax) to determine type of documents / attachments contained
• Review documents / attachments to ensure appropriate information has been provided
• Scan or stamp mail / documents with the date received
• Create and send (e.g., mail; fax; email) pertinent forms to submitters to correct / gather missing information when necessary
• Revise and / OR add to documents / attachments as needed prior to processing
• Submit documents and reports to relevant stakeholders (e.g., management; providers; members; internal partners) following appropriate departmental procedures
• Ensure records and files are stored and managed in accordance with files / records management procedures and regulations
• Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) are complied with when filing or storing documents
• Create electronic / paper files needed to store documents
• Review records to identify files that can be shredded or submitted to records storage
• Submit files to records management using appropriate procedures/forms
• Locate and retrieve medical records / patient demographic forms when requested
• Label older medical records file boxes for offsite storage

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1+ years of experience in Healthcare Customer Service
• Experience working with Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets) and Microsoft Outlook (email and calendar management)
• Familiarity with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications
• Ability to work onsite at Saint Joseph Hospital 350 W Thomas Rd Phoenix, AZ 85013
• Ability to work our normal business hours of 8:00 am - 4:30 pm from Tuesday - Saturday. It may be necessary, given the business need, to work occasional overtime

• Applies knowledge / skills to activities that often vary from day to day
• Moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team