Assistant Manager - Cash Applications

Primary Responsibilities:

• Apply customer payments in ERP systems - ensure payments requested are accurate prior to processing.

• Research/resolve customer payments discrepancies- open account items and unidentified payments

• Resolve open cash items - issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.

• Intercompany transactions - ensure proper transfer of customer payments

• Complete daily reconciliation of cash

• Work effectively with AR Solutions/Billing/Accounting

• Outlook group mailbox -Outlook mailbox incoming request, assign, work as needed.

• Monitor internal and external mailboxes during hours required to be staffed by Cash Team

• Ticketing system - assign tickets throughout day to appropriate co-workers.

• Complete vendor ACH forms

• Effectively communicate with business users and customers

• Assist with projects as needed

• Provide backup for colleagues

• Work within the SLA's for the department

Additional Responsibilities:

• Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)

• Identifies process improvements within existing cash platforms and processes

• Drive for improvements in customer satisfaction by striving for accurate cash application

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 4+yrs. experience in O2C Cash Application
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes.
• Good to have accounting background.