VP, Cloud Engineering and Digital Employee Experience

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Develop an infrastructure strategy supporting business goals, growth, and global scale.
• Oversee hybrid cloud management, including public cloud, private colocations, and globally distributed POPs.
• Lead infrastructure setup with cloud technologies; manage networking, servers, storage, and data centers to meet company objectives.
• Oversee custom storage software, metadata services, filesystems, and compute platforms for performance and cost-efficiency.
• Lead site reliability and technical operations focused on automation, scale, and resiliency.
• Design disaster recovery strategies for single- and multi-availability zones.
• Establish technical and operational standards for consistency, uptime, and efficiency.
• Handle supplier relationships, procurement, and supply chain operations within a multi-million-dollar budget.

• Develop a top-tier digital employee experience, focusing on agility, autonomy, and work optimization in DEX services and products.
• Manage web technology solutions to improve the employee experience.
• Ensure efficient self-service digital employee experiences, including Enterprise Search, platform capabilities, and Enterprise Transfer.
• Innovate new hire digital experiences and Mobile app technologies.
• Use AI to streamline complex processes thereby boosting productivity and satisfaction.
• Deploy and manage collaboration tools such as Slack and Microsoft Teams for better productivity and communication.
• Lead the Media Production team in delivering professional media services for internal events and content creation.
• Modernize IT service desk and site support teams to efficiently handle service requests and incidents, including in-person support and technology maintenance.

• Develop and implement security policies aligned with best practices and regulations; communicate these effectively within the organization
• Lead the Security Operations team to proactively plan and execute initiatives focused on risk containment, mitigation, and fostering accountability
• Oversee incident response, ensuring timely resolution and compliance with data protection policies
• Manage security projects, including system patching, zero trust principles, and securing access to data and systems; collaborate across departments for cultural and technical transformations
• Implement and manage identity management systems, including privileged identity management, MFA, and SSO solutions
• Ensure secure handling of enterprise devices and applications through authentication, compliance, and configuration management.

• Enforce data governance policies for quality, security, and compliance; manage the Enterprise Data Hub (EDH) for centralized reporting and analytics.
• Lead AI projects, integrate AI into enterprise systems, and implement solutions like conversational AI and personalization platforms.
• Develop a data strategy and architecture to provide insights at scale and support growth through data and analytics.
• Experiment with generative AI technologies and integrate them into search and data systems; collaborate with AI Centers of Excellence and stakeholders.
• Incorporate AI and data insights into business processes; ensure collaboration between data engineering, automation, and AI teams for increased productivity.
• Manage vendor contracts and customer data requests while maintaining data privacy compliance.
• Implement data lifecycle management including tagging, classification, retention policies, and security standards compliance.

• Set technical direction, make architectural decisions, and ensure scalable and reliable infrastructure.
• Collaborate with cross-functional leaders to align infrastructure initiatives with company objectives.
• Lead and inspire a top-tier engineering team, promoting innovation, ownership, and improvement.
• Oversee business strategy implementation and contribute to long-term planning.
• Manage a globally distributed team of FTE and contractors, including budget
• Ensure our infrastructure, systems, and applications are resilient, available, and scalable.
• Provide employee site support and help desk services to ensure productivity and collaboration.
• Oversee technical execution and scaling of enterprise infrastructure.
• Manage the IT budget and approve contracts for computing and technology services.
• Analyze business results to provide insights into trends and performance.
• Evaluate technology resources, risks, and roadmap against goals; drive cross-departmental consensus.
• Influence executive leadership to deliver technology solutions that support business strategy and add value.
• Ensure enterprise security and compliance with CISO policies and SOC/SOX controls.
• Maintain processes, personnel, and technological capabilities to meet service level agreements.
• Manage M&A projects and strategic integrations in collaboration with Corporate Real Estate.
• Align annual OKRs and execution plans across functions and organizations.
• Mentor and foster strong employee engagement with staff.

• 15+ years in IT, with 10+ years in leadership roles.
• Experience leading teams of over 300 engineers.
• Skilled in balancing delivery, quality, business acumen, data-driven decisions, and requirements.
• Strong organizational skills, influence, collaboration, and communication.
• Bias towards execution, engineering discipline, and technical expertise.
• Proven ability to build high-performing, empowered teams with a culture of ownership and growth.
• Deep technical mastery.
• BS, MS, or PhD in Computer Science or equivalent.
• Creative thinker with strong ethical standards.
• Excellent written, verbal, and interpersonal communication, suited for diverse global audiences.
• Proven achievements and experience leading through transformational phases.
• Focus on process improvement and automation.
• Empathetic leader passionate about team development.
• Ability to travel ~10% to 25%
• MBA or Master's preferred.

• 10+ years in managerial roles
• 15+ years of varied IT leadership experience, including helpdesk, site support, cloud/data center management, enterprise applications/platforms, corporate M&A IT integrations, data, AI, digital experience, and security
• Experience leading large global engineering teams
• Bachelor's degree required