Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Team:
On the UKG Ready team, we cater to clients across diverse industries and accommodate varying levels of system complexity. Our teams collaborate to deliver best-in-class implementation services, led by individuals committed to breaking delivery records while providing excellent customer service. Additionally, we foster your professional growth by providing the necessary training and mentorship to help you achieve your goals.
About the Role:
UKG is seeking energetic, customer-focused individuals to implement UKG Ready, our award-winning time & labor management (TLM) offering. As a Sr Solution Consultant, you will be part of a growing dynamic team responsible for the high-quality, complete implementation of our core HRMS product. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess a general knowledge of TLM concepts and regulations and be comfortable working in a fast-paced, exciting environment.
Duties and Responsibilities:
• Leveraging your knowledge and experience to consult on best practices and assist clients in designing and building a solution that meets their needs
• Working cross-functionally and amongst a team on new customer implementations
• Acting as the subject matter expert for clients on the Ready product
• Staying up to date on the latest product features and functionality
• Driving consistency into Ready delivery practices by leveraging your implementation experience to define processes and best practices for the services organization
• Using common excel functions, such as VLOOKUP, to format data files and import into UKG Ready
• Proactively communicate with customers and UKG Project Team members to keep them apprised of project status, mitigating and providing solutions for process or product related issues.
• Utilizing critical thinking and problem solving strategies to complete tasks
• Completing project milestones by due dates and keep project tracking tool updated on a weekly basis
• Creating & build custom reports within product
• Contributing to team objectives that may have impact on the area/group
• Informally mentoring peers based on expertise
Basic Qualifications:
• 3+ years' experience implementing time and attendance software
• Demonstrated ability to troubleshoot technical issues
• Ability to work on 10 or more implementation projects simultaneously
Preferred Qualifications:
• Experience with UKG Ready/Kronos Workforce Ready or other HCM software
• BS/BA degree or equivalent experience
• Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
• Excellent communication and consulting skills
• Ability to work in a fast-paced team environment
Where We're Going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer:
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $70,100 to $100,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers