Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Role:
The Project Manager (PM) is a pivotal figure in ensuring the success of UKG Ready's implementations. Serving as the primary point of contact for our customers, the PM is responsible for overseeing all aspects of the project lifecycle, from initial planning through project completion. This role demands a high level of professionalism, excellent communication skills, and a commitment to delivering timely, efficient, and successful project outcomes. Additionally, the PM is expected to mentor and support internal team members, fostering a collaborative and growth-oriented environment.
Duties and Responsibilities:
• Facilitating customer project kickoff calls, team introductions, defining project cadence, and developing ongoing customer communication plans.
• Overseeing and ensuring the successful completion of project discovery sessions.
• Determining and documenting customer success criteria.
• Maintaining adherence to UKG implementation methodology and processes.
• Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles and responsibilities, work processes, and success criteria.
• Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedules with the customer).
• Assisting the Practice Manager by accurately forecasting each month's go-lives.
• Leading customer status and planning meetings, as well as participating in requirements meetings.
• Managing the project plan, issues list, and other supporting documents throughout the project to maintain client expectations and project milestone success.
• Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes.
• Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG.
• Serving as an escalation point of contact for customer invoicing of delivered services and the resolution of any financial disputes while the customer is in implementation.
• Leading assigned projects to a successful completion within the appropriate time frame, ensuring industry-leading CSAT scores.
• Assisting with developing new processes and tools that improve the performance and effectiveness of the project management delivery role.
• Assisting with other initiatives to evaluate and drive customer satisfaction.
• Obtaining appropriate customer sign-offs on each required phase, ensuring customer satisfaction and quality at each milestone.
• Contributing to team objectives that may have an impact on the area/group.
• Informally mentoring peers based on expertise.
Basic Qualifications: • 3+ years of project management work experience in a customer-facing enterprise software implementation/technical environment
• Experience managing high-volume and highly complex customer-facing software implementation projects
• Experience in a SaaS environment, leading complex/strategic clients
Preferred Qualifications:
• Strong leadership skills with the ability to work as part of a project team as well as mentor others
• Strong analytical skills and experience scheduling, preparing presentations, and status reports in addition to superb written and oral communication skills
• Ability and willingness to travel up to 25% as needed
• Broad knowledge of HRMS, Payroll, Time & Labor management a plus
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers