Sr Customer Renewals Representative

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

The Sr. Customer Renewals Representative is responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that generates between $50M to $100M in total recurring revenue. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.

Duties and Responsibilities:
• Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
• Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals
• Probe for additional sales opportunities on all customer calls and utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy
• Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts
• Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs
• Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth

Basic Qualifications:
• At least 1 year of professional work experience in a customer renewal environment
• Experience with MS Excel
• Experience with Salesforce
• Proven negotiation skills with executives

Preferred Qualifications:
• Bachelor's degree
• Experience in HR and Payroll application-oriented software and or systems
• Strong analytical skills

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.