Specialty Support Representative
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Join Our Team as a Specialty Support Representative
Want more jobs like this?
Get jobs in Dallas, TX delivered to your inbox every week.
Are you passionate about delivering outstanding support and solutions to customers? Do you thrive in an environment where your expertise and attention to detail can make a real difference? We are seeking a dynamic and customer-focused Specialty Support Representative II to join our growing team.
About the Role:
As a Specialty Support Representative, you will play a crucial role in providing advanced support for our products and services. You will resolve complex customer issues, collaborate with internal teams, and contribute to process improvements in our support operations. This position requires a strong technical aptitude, excellent communication skills, and a passion for helping others.
Duties & Responsibilities:
• Respond to and resolve advanced customer inquiries via phone, email, or chat in a timely and professional manner
• Diagnose and troubleshoot complex product and service issues, documenting solutions and sharing knowledge with peers
• Collaborate with cross-functional teams, including Engineering, Product Management, and Tier 1 Support, to ensure customer satisfaction
• Contribute to the creation and maintenance of support documentation and knowledge base articles
• Identify recurring issues and recommend improvements to workflows and processes
• Meet or exceed individual and team performance metrics and customer satisfaction goals
Basic Qualifications:
• 2+ years of experience in technical support, development, or related role
• Excellent verbal and written communication abilities
• Proficiency in troubleshooting software, hardware, or cloud-based platform
Preferred Qualifications:
• Associates or Bachelor's degree in a related field, or equivalent work experience
• Experience with CRM or ticketing systems is preferred
If you are ready to take the next step in your career and make a valuable impact, we would love to hear from you!
Apply today by submitting your resume and cover letter.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $34,400.00 to $49,450.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion