Solution Consultant

• Manage customer delivery for each assigned country, ensuring correct payroll setup leading to successful parallel and go live delivery.
• Collaborate with partners to understand their specific requirements and challenges and reflect the knowledge into each project.
• Work closely with the PM and SC Lead of each project and make sure all SC tasks are completed in accordance with the agreed processes and project timelines.
2. Solution Guide Maintenance:
• Keep country solution guides up to date, reflecting the latest product/service features and capabilities.
• Work closely with the product development team to incorporate new functionalities into solution guides.
3. Operational Handover:
• Ensure a smooth handover to Operations for the countries assigned, providing comprehensive documentation and guidance.
• Collaborate with internal teams to address any operational issues that may arise during the handover process. For example, follow up with the Payments team for outstanding actions.
4. Communication Management:
• Take responsibility for effective communication with both customers and partners. (available channels are email, teams chats and calls, CSP tickets are only for internal use during implementation)
• Provide regular updates, address concerns, and ensure a positive and collaborative relationship with all stakeholders of each project.
5. Skill Development:
• Requires expanded knowledge of the implementation methodology and the assigned GEO payroll setup.
• Builds knowledge of the company, processes, and customers; understands business concepts and how own role supports team objectives.
6. Guidance and Independence:
• To provide basic guidance to new team members.
• Works independently on daily tasks, to receive guidance on new projects or assignments.
7. Problem Solving:
• Solves standard problems by analyzing possible solutions using experience, judgment, and precedents.
• Contributes to team projects and goals; completes tasks that have an impact on own team.
8. Communication Skills:
• Explains detailed information to others in straightforward situations.
Qualifications:
1. Bachelor's degree in a relevant field (e.g., Business, Information Technology).
2. Proven experience in partner delivery management or a similar client-facing role.
3. Expanded knowledge and experience in the relevant discipline.
4. Continuously build knowledge of the company, processes, and customers.
5. Ability to solve a range of straightforward problems using defined procedures.
6. Strong analytical skills to analyze possible solutions and make informed decisions.
7. Ability to work independently on daily tasks with a moderate level of guidance and direction.
8. Excellent communication and interpersonal skills.

Benefits

• 25 to 28 days of annual leave;

• Medical coverage provided by Bulstrad for you and your dependents;

• Life, AD&D, Disability & critical illness coverage provided by DZI;

• Meal vouchers provided by Edenred - 150 BGN per month;

• Employee Assistance Programs available 24/7;

• Global Tuition Reimbursement program - up to 7,125 BGN per year;

• Fertility support - up to 13,600 BGN per year;

• Adoption assistance;

• UKG scholarship program;

• Business travel insurance;

• U choose program - 475 BGN every quarter to be spent on eligible items.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Client-provided location(s): Varna, Bulgaria

Job ID: ukg-SOLUT015988

Employment Type: OTHER

Posted: 2025-10-28T18:38:46