Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Role:
The Services Project Manager is expected to manage all project aspects and assigned resources in order to ensure timely, efficient, successful implementations of our UKG Ready software, in addition to mentoring of internal team members.
This is a hybrid role. The employee will be expected to work onsite at UKG's Montevideo office 3 days/week
Duties and Responsibilities:
• Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans
• Facilitate project discovery sessions with all client business representatives and project team members
• Determine and document customer success criteria
• Maintain adherence to UKG Ready implementation methodology and processes
• Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
• Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
• Assist Practice Manager by accurately forecasting each month's go-lives
• Lead customer status and planning meetings and communicate and publish project status to the project team
• Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
• Work with various team members to resolve project and process issues in a timely manner and document any issues
• Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for Kronos
• Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes
• Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
• Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery
• Assist with other initiatives to evaluate and drive customer satisfaction
Basic Qualifications:
• 2+ years of project management work experience in a customer-facing enterprise software implementation and/or technical environment
• Excellent oral and written communication skills in English
• Strong leadership skills with ability to work as part of a project team as well as mentor others
• Strong analytical skills and experience scheduling, preparing presentations and status reports
Preferred Qualifications:
• Proficiency in PowerBI reporting
• Broad knowledge of HRMS, Payroll, Time & Labor management software systems
• Experience in a SaaS environment leading complex/strategic clients
• Bachelor's Degree and/or PMP Certification
• UKG Ready experience
• Proven change agent
• Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines
• Creative problem solving skills
• Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability
Where We're Going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com