Senior Manager, IT Change Management

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Change Strategy & Planning
• Define the vision and objectives for each technology initiative.
• Assess the impact of IT changes on employees, business stakeholders, and customers.
• Develop structured change enablement roadmaps with clear milestones.
• Identify key risks and develop mitigation strategies.
• Stakeholder Engagement & Communication
• Identify and analyze key stakeholders who will be impacted by the change.
• Develop a stakeholder engagement plan to ensure their involvement and support throughout the change process.
• Communicate the vision, goals, and benefits of the change to all stakeholders.
• Establish open and transparent communication channels to address concerns and provide updates.
• Foster a culture of collaboration and inclusivity to ensure stakeholder buy-in and commitment.to address concerns and provide updates.
• Technology Adoption & Enablement
• Design and implement training programs for employees adopting new systems.
• Establish support mechanisms (e.g., service desk, user guides, champions).
• Monitor adoption rates and refine enablement strategies.
• Promote self-service resources to ease transitions.
• Continuous Improvement & Change Sustainability
• Establish metrics and key performance indicators (KPIs) to measure the success of the change initiatives.
• Conduct regular assessments and evaluations to identify areas for improvement.
• Use data and feedback to make informed decisions and adjustments to the change management strategy.
• Foster a culture of continuous improvement by encouraging innovation and learning.
• Ensure that the changes are sustainable and become an integral part of the organization's operations.
• Ensure long-term sustainability of implemented changes.

• Basic Qualifications
• Bachelor's degree in Organizational Change, Business, IT, or related field
• 7+ years of experience in change management, organizational development, or IT transformation.
• Proven experience leading enterprise-wide change initiatives.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci).
• Excellent communication, stakeholder engagement, and facilitation skills.
• Experience working in cross-functional, matrixed environments.

• Master's degree in Business Administration, Organizational Psychology, or related field.
• Change Management Certification (e.g., Prosci, CCMP).
• Experience with digital transformation, AI enablement, or employee experience platforms.
• Familiarity with Agile and DevOps environments.
• Experience in a global or multi-national organization.
• Strong data analysis and reporting skills to measure change effectiveness.