Principal Product Manager - AI & Conversational Analytics

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Team:

Conversational AI Reporting & Analytics Team

UKG is seeking a results-driven Principal Product Manager to lead the delivery and scale of conversational AI reporting and analytics across our HCM and Workforce Management platforms.

This role is accountable for translating AI innovation into secure, scalable, enterprise-grade capabilities that drive measurable customer adoption and revenue growth. You will own roadmap execution, align cross-functional teams, and ensure conversational AI reporting solutions are delivered on time, at quality, and with clear business impact.

About the Role:

• Own and execute the product roadmap for conversational AI reporting and analytics, delivering incremental value through well-defined releases.
• Translate strategic vision into prioritized backlogs, clear requirements, and measurable outcomes.
• Partner closely with engineering and data science teams to deliver production-ready NLQ, generative insights, summarization, and conversational dashboard capabilities.
• Define acceptance criteria, model evaluation metrics, and quality benchmarks to ensure accuracy, performance, and trust.
• Lead discovery, pilots, and beta programs, incorporating feedback into rapid iteration cycles.
• Drive cross-functional execution across AI/ML, platform engineering, UX, security, legal, and go-to-market teams.
• Establish and track KPIs including adoption, engagement, accuracy, performance, retention, and revenue contribution.
• Ensure responsible AI governance, compliance, and role-based security controls are embedded into all releases.
• Support sales enablement, field readiness, pricing, and packaging to accelerate market adoption.
• Manage customer escalations related to conversational AI reporting, driving root-cause resolution and continuous product improvement.

• 8+ years of product management experience in enterprise SaaS, including WFM and HCM platforms.
• Demonstrated experience delivering reporting, analytics, or BI products at scale.
• Proven track record shipping AI/ML or generative AI solutions into production environments.
• Strong ability to lead cross-functional execution and drive delivery in complex, matrixed organizations.

• Experience with Healthcare Labor Productivity and workforce analytics use cases.
• Experience delivering secure, governed AI solutions with explainability and role-based access controls.
• MBA or advanced degree in Business, Computer Science, Data Science, or related field.