Principal IT Software Engineer

Role and Responsibilities:

• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet organizations' needs and industry best practices
•Act as the subject matter expert for UKG's CMDB, driving the strategy and architecture of the CMDB, while abiding by ITIL and CSDM framework best practices, and applying governance policies.
•Coach and mentor members of the ESM team, as well as the broader organization on the benefits of an established and well-maintained CMDB.
•Drive standardization and automation across the platform through proactive evaluation of gaps that exist in the current environment.
•Assist ServiceNow Developers with requirement gathering by providing technical insight and translating business requirements into functional requirements, as the face of the ServiceNow development team
•Work through requirements that have been gathered to design solutions that not only meet the current needs of stakeholders but also scale as those stakeholders' footprints grow on the platform.
•Write and/or review system specifications, including output requirements, flow charts and technical diagrams and logs.
•Participate throughout the entirety of a project's lifecycle, including preparing project plans, evaluating solutions and scope, helping monitor progress during development, providing support during UAT and Training, and developing the hand-off to operations strategy.
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects
•Stay current with ServiceNow platform advancements and emerging trends to drive innovation
•Expert in patching, migration to new version changes and upgrades. Implementing and configuring ServiceNow inbound email processing, flow designer, virtual agent and API interface
•Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements. Ensure the security, scalability, and maintainability of ServiceNow solutions

QUALIFICATIONS

•15+ years of experience on the ServiceNow platform
•Required platform experience in ITSM and at least 3 other areas including, but not limited to: ITOM, CMDB, ITAM, SAM, service portal, scoped application experience, with CMDB mastery highly preferred
•Extensive experience with APIs /Web services (REST and Soap). Proficiency of JavaScript and common scripting language is a must.
•Able to communicate well and build lasting relationships with stakeholders, as well as ability to translate business requirements into technical design
•Able to anticipate the needs of stakeholders during requirement gathering sessions, and proactively design solutions that leave stakeholders satisfied
•Creative personality, particularly in solution design, to ensure sustainable, scalable solutions are executed within the best practices set forth for the team
•Ability to lead large-scale projects, including team coordination, technical design, and scoping with minimal supervision
•Leader in devising and maintaining the team's ServiceNow development and process best practice, and ability to mentor others in these areas

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Client-provided location(s): Bangalore, India

Job ID: ukg-893391454287

Employment Type: OTHER

Posted: 2025-10-04T18:38:17