Principal Cloud Operations Specialist
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Key Responsibilities:
• Monitor and support Kronos Private Cloud and hosted environments remotely.
• Perform remote monitoring of Microsoft Windows (2016 and 2019) and Linux servers for:
1. System performance and uptime
2. SQL database health
3. Application service and web application status
4. Server resource utilization
5. Citrix - End user account setup
6. SFTP - End user account setup
7. vCenter - Operational tasks
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8. GCP Console - Operational tasks
• Respond to alerts from monitoring tools and take corrective actions.
• Troubleshoot and identify root causes of server and application performance issues.
• Handle Level 1 escalations and follow the defined escalation matrix.
• Setting up a meeting with the customers for escalated cases to troubleshoot the issue.
• Administer and maintain Windows and Linux operating systems.
• Understand and troubleshoot server-client architecture issues.
• Participate in applying the monthly operating system security patching activity to keep the cloud environment security compliant.
• Collaborate with internal teams to ensure high availability and performance of hosted services.
• Identifying the challenging tasks and automating the manual processes.
• Document incidents, resolutions, and standard operating procedures.
• Actively participate in incident response, including on-call responsibilities
• Participate in 24/7 rotational shifts, including nights and weekends.
Required:
• Overall, must have at least 6-7 years of hands-on experience working in the IT Industry.
• Engineering degree, or a related technical discipline, or equivalent work experience
• Strong understanding of cloud infrastructure, virtualization (VMware), and hybrid environments.
• Excellent communication, analytical, and problem-solving skills.
• Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management.
• Familiarity with Privilege Access Management (PAM) tools (CyberArk or Saviynt).
• This position typically requires being on-site in an office at least 3 days per week.
Preferred:
• Minimum 2 years of hands-on experience working in a private cloud (VMware) / public cloud platform, AWS, GCP or Azure
• Familiarity with JIRA, ServiceNow for incident, problem, and change management.
• Willingness to work in rotational shifts, including nights and weekends.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion