Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Want more jobs like this?
Get jobs in Montevideo, Uruguay delivered to your inbox every week.
About the Role:
The Manager, Professional Services Consulting is responsible for all assigned UKG Ready software implementation work and the resources assigned to that work. This role is responsible for planning, managing and successfully leading a team of consultants in implementing key modules for our new and existing customers.
This is a hybrid role. The employee will be expected to work onsite at UKG's Montevideo office 3 days/week
Duties and Responsibilities:
· Management of a team consisting of solution consultants and/or project managers
· Provide guidance to the individuals on issue troubleshooting and resolution, client interactions and scheduling conflicts
· Performance management including training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creation
· Identify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers' experience; drive consultants to do the same
· Attend process improvement and organizational readiness meetings and facilitate knowledge transfer to the team
· Effectively communicate and report on professional services initiatives and monthly dashboards
· Highest degree of responsiveness and service to the team and our customers
· Work closely across all teams to ensure all facets of the implementation process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstacles
· Serve as an escalation point to Regional/Project Managers for any issues
· Analyze customer surveys to identify quality improvements; reach out to customers when appropriate
· Collaborate with team, Regional Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projects
· Develop and lead staffing initiatives to meet SLA
· Develop and lead process improvement initiatives, resource and revenue assessments
· Drive key department-wide initiatives
Basic Qualifications:
· 2+ years of experience managing software implementation and/or project-focused resources
· 4+ years of consulting experience, preferably in the Human Capital Management Software or similar space
· Excellent oral and written communication skills in English
· Experience in communicating technical and project information in a business/commercial context
· Ability to work in a team, often remotely, in a large corporate environment
Preferred Qualifications:
· UKG Ready experience
· A self-starter, who can operate successfully in this dynamic and fast-moving corporate environment
· Proven change agent
· Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines
· Creative problem solving skills
· Strong organizational and time management skills
· Self-motivated, hardworking, dedicated, with a strong sense of accountability
Where We're Going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com