Lead Cloud Operations Specialist

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Key Responsibilities:
• Monitor and support Kronos Private Cloud and hosted environments remotely.
• Perform remote monitoring of Microsoft Windows (2003/2008/2012/2016) and Linux servers for:
o System performance and uptime
o SQL database health
o Application service and web application status
o Server resource utilization
• Respond to alerts from monitoring tools and take corrective actions.
• Troubleshoot and identify root causes of server and application performance issues.
• Handle Level 1 escalations and follow the defined escalation matrix.
• Administer and maintain Windows and Linux operating systems.
• Support web applications and hosting services including IIS, JBoss, and Apache Tomcat.
• Understand and troubleshoot server-client architecture issues.
• Collaborate with internal teams to ensure high availability and performance of hosted services.
• Document incidents, resolutions, and standard operating procedures.
• Participate in 24/7 rotational shifts, including nights and weekends.

Preferred Requirements and Skills:
• Experience with UKG Workforce Central (WFC) application.
• Familiarity with ServiceNow for incident, problem, and change management.
• Strong understanding of cloud infrastructure, virtualisation (VMware), and hybrid environments.
• Knowledge of web server configurations, deployments, and troubleshooting.
• Excellent communication, analytical, and problem-solving skills.
• Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management.
• Willingness to work in rotational shifts, including nights and weekend

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.