General Manager - Artificial Intelligence

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Role:

UKG's AI solutions offer numerous advantages, particularly in Human Capital Management (HCM), by improving employee experiences through AI-powered insights, enhancing efficiency by automating tasks, and enabling data-driven decision-making. The General Manager (GM) for Artificial Intelligence (AI) at UKG is a visionary leader with P&L accountability and responsibility for transforming and growing the AI business as part of UKGs broader growth initiatives. The AI GM will be responsible for the business's short and long-term strategy and product roadmap and will accelerate the product journey and operationalize the product management and product marketing functions ensuring seamless integration and collaboration across shared services in Engineering, Design, Security and Architecture, in order to enable scale and stay ahead of customer demands. Reporting to the Chief Product Officer, the AI GM will have P&L responsibility for the business and lead a team of approximately 16 team members.

The AI GM will combine a highly strategic mindset, operational orientation, and an ability to drive measurable change. They will be responsible for assessing and developing the team and infusing operational rigor and modern product development practices into the business. They will be a builder of people and teams and a collaborative leader who can partner closely with cross-functional teams.

Your Responsibilities:

As a key member of the UKG leadership team, actively shape the future vision and strategy for the company and the AI business unit, ensuring alignment with UKG's broader strategic goals.

Create a comprehensive AI product roadmap and strategy that aligns with UKG's broader strategy, focusing on differentiation and growth aspirations in the short, mid-, and long-term.

Build deep relationships with customers, infusing their feedback into the AI product development process to enhance the end-user experience. Own the "voice of the customer" and anticipate future needs to stay ahead of the competition.

Understand competitive dynamics and leverage insights to differentiate the AI business, ensuring it remains ahead of market trends.

Own the key drivers of growth for AI products and customer segments, working across the organization to drive these initiatives.

Collaborate effectively across functions, including the aligned engineering team and the broader go-to-market organization, to set strategy and ensure accountability.

Advocate for a data-driven culture, leveraging analytics to guide strategic decisions and AI product improvements. Utilize data and KPIs to drive growth, reduce churn, improve NPS, and enhance product quality and features.

Attract and build a best-in-class AI team empowered to drive transformation in line with business goals. Provide opportunities for internal growth to retain top talent at UKG.

Serve as a thought partner for holistic AI product growth, working with broader teams to strategically evaluate Build, Buy & Partner decisions.

Stay abreast of AI trends and technologies, leveraging intellectual curiosity to uncover growth and innovation opportunities that can be translated into actionable strategies.

Oversee the complete lifecycle of AI products, from ideation through launch and continuous optimization, with a focus on beta AI product development.

Ensure that AI products comply with ethical standards and regulatory requirements, advocating for transparency, fairness, and accountability in all AI-related initiatives.

Desired Outcomes:

Advance the vision and strategy of UKG's AI business by contributing distinctly to the organization's plans and driving the execution of the AI product roadmap.