Director, Service Portfolio \u2013 ESE (Enterprise Solutions & Experience)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Role:
The Enterprise Solutions & Experience (ESE) organization is central to the UKG strategy, enabling enterprise-wide solutions that are simple, valuable, and scalable. We are seeking a Director of Service Portfolio Management to lead the design, governance, and execution of ESE's service portfolio. This leader will ensure every service is aligned to enterprise priorities, delivers measurable business value, and reflects UKG's people-first ethos.

• Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy.
• Establish and oversee governance, measurement, and prioritization frameworks for portfolio investments.
• Ensure services are clearly defined, measurable, and deliver tangible business outcomes.
• Partner with stakeholders across IT, business, and corporate functions to ensure services meet enterprise needs.
• Anticipate emerging needs and drive innovation in service design and delivery models.

• Implement methods to evaluate and communicate the value, adoption, and cost-effectiveness of services.
• Provide insights to CIO and business leaders on portfolio performance and opportunities for improvement.
• Identify and retire redundant or underperforming services to optimize portfolio effectiveness.

• Serve as a trusted advisor to the CIO and ESE leadership team on portfolio direction and investment.
• Build strong cross-functional partnerships across GTM, Finance, Customer Experience, and HR.
• Foster a culture of continuous improvement, innovation, and service excellence within ESE.

• 12+ years of progressive leadership in service portfolio management, service management, or enterprise IT strategy, ideally in large, global organizations.
• Proven ability to design and manage complex service portfolios that drive measurable business impact.
• Expertise in portfolio governance, financial management, and service lifecycle management.
• Bachelor's degree required

• Exceptional analytical, strategic planning, and problem-solving skills.
• Executive presence with strong communication and influencing skills across diverse stakeholders.
• Advanced degree (MBA or equivalent) preferred.

• Strategic Thinker - aligns portfolio investments to business and technology priorities.
• Simplifier - skilled at creating clarity and structure in complex environments.
• Trusted Advisor - inspires confidence of stakeholders and executives with data-driven insights and outcomes.
• Innovator - future-focused and committed to evolving service delivery models.