Director, Sales Operations

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Role Summary:

In this role, you will lead a global team of Field Operations Managers to drive operational excellence, strategic alignment, and cross-functional collaboration across UKG's go-to-market ecosystem. You will serve as a trusted advisor to senior leadership and play a pivotal role in shaping the future of our global field operations.

Success in this role means enabling high-performance teams, optimizing operational processes, and delivering actionable insights that accelerate business outcomes. You will foster a culture of innovation, accountability, and continuous improvement while ensuring alignment with UKG's strategic priorities.

Key Responsibilities

Strategic Partnership & Influence

• Serve as a strategic advisor to senior leaders across GTM, Contracts, Finance, Legal, Order Management, and Credit.
• Champion alignment between field operations and broader business objectives.
• Influence cross-functional stakeholders to drive strategic initiatives and operational efficiency.

• Lead, coach, and develop a high-performing global team of Field Operations Managers.
• Drive talent acquisition, onboarding, career development, and succession planning.
• Foster a culture of collaboration, innovation, and accountability.

• Oversee performance management, compensation planning, and goal setting.
• Partner with HR to proactively address performance and engagement challenges.
• Lead strategic planning and execution of global operations meetings and initiatives.

• Lead change management efforts to adapt to market dynamics and organizational transformation.

• Promote continuous improvement through feedback loops and process optimization.

• Manage global deal tracking and performance analytics using Salesforce and other CRM platforms.
• Deliver actionable insights to senior leadership to inform strategic decisions.
• Ensure data integrity and consistency across systems and regions.

• Partner with internal stakeholders to drive process improvements and operational efficiencies.
• Act as a key escalation point for complex business scenarios and strategic initiatives.
• Facilitate alignment between field operations and corporate functions

• Embody and promote UKG's core values and leadership behaviors.
• Provide hands-on support and backup for regional leaders as needed.
• Inspire teams through authentic leadership and strategic vision.

• Bachelor's Degree or equivalent experience.
• 10+ years in senior leadership roles within global operations or sales operations.
• Strong strategic thinking, analytical skills, and business acumen.
• Exceptional communication and relationship-building skills across all levels.
• Technical proficiency in Salesforce, CPQ, Oracle, and Microsoft applications preferred.
• Highly organized, self-motivated, and adaptable to evolving priorities.
• Willingness and ability to travel internationally as required.