Director of Service Portfolio, UX & Communications

• Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy.
• Establish governance, measurement, and prioritization frameworks to maximize impact and transparency across the portfolio.
• Ensure services deliver clear business value, are easy to adopt, and reflect UKG's people-first ethos.
• Anticipate emerging needs and introduce innovative, scalable service models.

Experience (UX) Strategy
• Champion human-centered design across the ESE portfolio, embedding empathy, simplicity, and accessibility into every touchpoint.
• Lead research, journey mapping, and service design to remove friction and enhance employee experiences.
• Partner across IT, HR, and business units to design services that feel connected and intuitive.
• Build, mentor, and inspire a UX team that drives measurable impact in adoption, satisfaction, and engagement.

Communications & Engagement
• Lead ESE's communications strategy, ensuring services are clearly understood and consistently messaged across the enterprise.
• Create compelling narratives that highlight service value, adoption, and impact.
• Partner with Corporate Comms, Change Management and other functions to amplify ESE's role in enabling UKG's purpose and culture through its solutions.
• Develop change communication strategies that bring employees along the journey and reinforce trust in IT.

Leadership & Influence
• Serve as a trusted advisor to the CIO and ESE leadership, providing thought leadership on portfolio investments, design, and storytelling.
• Build strong partnerships across Product, Technology, Customer Experience, and HR.
• Foster a culture of innovation, inclusivity, and continuous improvement, consistent with UKG values.

Basic Qualifications:
• 12+ years of progressive leadership in service portfolio management, UX, or strategic communications, ideally within global enterprises or technology-driven organizations.
• Proven ability to design and manage complex service portfolios that deliver measurable value and impact.
• Deep expertise in design thinking, service design, and employee journey transformation.
• Bachelor's degree required

Preferred Qualifications:
• Exceptional communication and storytelling skills with executive presence.
• Strong ability to influence and align diverse stakeholders across functions.
• Advanced degree (MBA) preferred.

Key Attributes:
• People-First Leader - passionate about creating services and experiences that empower UKrewers.
• Connector - skilled at bridging technology, business, and experience.
• Simplifier - able to cut through complexity to design services that are intuitive and clear.
• Trusted Advisor - inspires confidence through clarity, collaboration, and outcomes.
• Innovator - future-focused and committed to evolving how ESE delivers enterprise experiences.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer:

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process:

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $159,900 to $229,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

Client-provided location(s): Flexible / Remote

Job ID: ukg-893391032210

Employment Type: OTHER

Posted: 2025-09-27T18:37:41