Director, New Employee Experience

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About the Role

Are you passionate about creating extraordinary employee experiences that begin on day one and extend throughout the first year? The Director, New Hire Experience will lead the enterprise-wide transformation of our orientation and onboarding journeys at UKG. This role is responsible for designing and executing week-one orientation, as well as ongoing onboarding programs, resources, and experiences that help new hires feel connected, supported, and empowered to succeed.

About the Team

• Define and lead the enterprise-wide onboarding strategy, including week-one orientation and extended onboarding programs, to ensure every new hire experiences a consistent, inspiring, and supportive journey.
• Partner with People Ops, IT, Tech, and functional enablement teams to co-create onboarding resources, tools, and processes that simplify and enhance the employee experience.
• Leverage human-centric design and feedback to continuously improve onboarding, measuring success against engagement, retention, and time-to-productivity outcomes.
• Ensure onboarding programs integrate UKG culture, values, and business priorities while remaining scalable for global deployment.
• Develop and maintain ongoing onboarding resources, learning journeys, and communities of practice to foster continuous integration and belonging.
• Conduct needs assessments and partner with business leaders to identify onboarding gaps and future-state requirements.
• Utilize multiple modalities-live sessions, digital platforms, tools, and on-demand resources-to create inclusive and engaging experiences.
• Collaborate across the People Team to align onboarding with broader career development and leadership programs.
• Lead, inspire, and develop a team (direct or matrixed) responsible for delivering enterprise onboarding programs globally.

• Bachelor's degree in human resources, organizational development, education, or related field (or equivalent experience).
• 10+ years of experience in HR, Talent Development, or related fields, with proven success in designing and delivering large-scale onboarding or employee experience programs.
• Experience leading enterprise-wide initiatives in complex, global organizations.
• Demonstrated ability to collaborate cross-functionally with IT, HR, and business leaders to deliver integrated solutions.
• Strong program management and change leadership skills, with the ability to scale programs globally while addressing local needs.
• Knowledge of onboarding technology, HRIS/HCM platforms, learning management systems, and digital collaboration tools.
• Ability to travel up to 25%.

• Superior communication and facilitation skills with the ability to engage employees at all levels.
• Strategic thinker with a design-thinking mindset, detail orientation, and a passion for building meaningful employee experiences.
• High energy, people-first leader with a track record of building high-performing teams and programs.