Benefits Administrator III

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
As Benefits Administrator III, you will be responsible for providing operational support of the entire employee benefits life cycle. The position will include oversight of many key operational tasks that are part of the overall Benefit Services lifecycle. Must have a proven track record of being able to work effectively in a task-oriented environment with a high attention to detail and quality of work output.

Primary/ Essential Duties and Key Responsibilities:

• Process the daily deliverables for multiple customers in a timely manner with a high level of customer service and quality including but not limited to: Life events, new hires, haste enrolments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments
• Review and process open enrolment activities including file deliveries and census files
• Working knowledge of Electronic Data Interchange (EDI) requirements
• Ability to troubleshoot EDI Connections and file delivery issues
• Research and resolve system errors and draft Root Cause Analysis (RCA)
• Ability to interpret Benefits Plan Documents for EDI and OE process and understand system configuration/setup of Plan Design Requirements
• Complete customer data audits based on pre-defined Standard Operating Procedures (SOPs)
• Drive to specialize in certain tasks
• Ability to successfully track time spent on tasks/activities and follow departmental protocols
• Identify process improvement opportunities based on current workflows in the department and communicate with leadership
• Ability to suggest improvements/updates in Standard Operating Procedures (SOPs) as per dynamics of process

Qualification:
• Overall, 3+ years of work experience in US Benefits related teams
• Understanding of Electronic Data Interchange (EDI) processes
• Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance
• Ability to work in US shifts