Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Job Overview:
The Associate Manager is responsible for managing a small team, overseeing delivery projects, and serving as a key point of contact for both internal and external stakeholders. The successful candidate will play a crucial role in setting team priorities, ensuring consistency in service delivery, and identifying and addressing training gaps within the team.
Responsibilities:
Team Management:
• Manage a team of Solution Consultants, providing direct supervision and guidance.
• Set team priorities to ensure the timely and accurate completion of goals.
• Coach and mentor team members to enhance performance and resolve challenges.
Portfolio Management:
• Serve as the escalation path for the team, customers, and partners.
• Oversee the project delivery in collaboration with the internal stakeholders and partners.
• Leads the Solution consultant's tasks during the assigned projects.
• Oversee the implementation of transformation projects to ensure quality and consistency in delivery.
• Involved in the project planning and in collaboration with cross functional teams.
Training and Development:
• Identify and address training gaps within the team, implementing training programs as needed.
• Foster a culture of continuous improvement, recommending enhancements to processes and tools.
Performance Oversight:
• Take responsibility for the overall performance of the team, ensuring quality, volume, and timeliness of delivery.
• Provide input on staffing needs and team processes required to achieve optimal results.
• Oversee and support the team with their maintenance of relevant processes and guides.
Qualifications:
• Comprehensive understanding and application of payroll concepts, procedures, and practices.
• Comprehensive knowledge of Change Management.
• Basic knowledge of related disciplines and ability to collaborate within a broader organizational context.
• Proven experience in team management, with the ability to set priorities and coach team members.
• Strong problem-solving skills, exercising judgment within established procedures and policies.
• Excellent communication and interpersonal skills, with the ability to act as a trusted advisor to both internal and external stakeholders.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com