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About the Role
Uber Eats is looking for sharp, highly motivated individuals to join our Virtual Restaurant ("VR") Account Management Team. The VR account management team is responsible for identifying valuable VR developers in the Japanese markets and continued growth is enriching the market and providing more value to our customers .
As a Senior VR Account Manager, you will work efficiently and optimally with our VR partners by understanding their business model and deepening the relationship to increase retention, grow revenue, and expand services.
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This is a client-facing role as an individual contributor.
Drives business growth and innovation by managing our Virtual Restaurant Developers in Japan and expanding our business together in mutually beneficial ways. A successful Senior VR Account Manager deeply understands our VR partners; builds strong relationships with decision-makers and influencers throughout the organization; and effectively identifies and exploits opportunities.
Your impact in the role:
- Account Management: Be the main point of contact at the HQ level for Enterprise VR accounts. You will create long-term relationships with our key accounts, ultimately improving their financials, marketing efforts, engagement, and satisfaction. You'll be a key influence in their delivery business.
- Operational Improvement: Drive forward operational improvement with your VR partners to ensure that we are delivering the best experience to Uber Eats users.
- Growth: Develop plans in conjunction with your accounts to grow their business through adding locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. collaborating with cross-function team), or growing same-location sales (eg. effective marketing, menu optimization).
- Ads: Develop and execute ads partnership strategies that deliver on your partners' marketing objectives and exceed quarterly growth goals.
- Analysis: Quantify everything you do. Apply data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on your VR partner's investment.
- Commercial Management: Lead commercial discussions with VR partners to build sustainable long-term partnerships.
- Partner with internal teams: Work closely with stakeholders in internal teams both in Japan (e.g. Restaurant Operation) and globally (eg. Product, Ads, VR team) to drive nationwide actions on your VR accounts, solve problems and ensure that feedback received is applied in improving our product and operations.
- Act as an ambassador of Uber Eats' mission, values, brand, and product.
The experience you'll bring
- 5+ years of customer or client-facing experience. Ideally, you have previous customer-facing experience at executive levels and have been accountable for achieving business targets or delivering a quota
- Track record of outperforming metrics-based business goals, high performer among peers in a tier 1 sales, account management, or partner success role
- Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner's business
- Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
- Excellent project management and organizational skills. Experience working cross-functionally preferred.
- Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
- Fluent level Japanese language and business-level English skills
- Outstanding track record of achieving business targets
- Strong internal/external Stakeholder Management
- Attention to detail
- Data-driven approach
- Knowledge of digital advertising and experience managing listing ads is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.