Uber Rider Support Specialist (French Speaker)

About the Role

Here at Uber, we believe world-class support is what builds real trust with our users. It's not a back-office function; it's a key feature of our product. We're investing in it, and we're doing it right. We're looking for a standout Customer Support Representative to join our FR Rider team. This isn't your typical support role. You'll go "Beyond Support" to Be Proactive: Flag issues to your team, Solve the Tough Stuff: Tackle critical issues that matter most, and One Uber: Jump into cross-support when needed. This is a full-time role on a fantastic operations team. Ready to be at the core of Uber's growth? Apply now!

You're the right fit if you:

• Are obsessed with finding amazing, human-centric solutions to problems.
• Communicate with clarity and empathy.
• Have a deep understanding of how Uber works and can navigate complex situations.
• Build trust effortlessly and are known for your way with words.

• Deliver high-quality support for the critical issues
• Be a passionate contact point for riders while answering any questions that come your way
• Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences
• Triage issues and raise them when necessary
• Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment
• Collaborate to proactively draft messages to address new users' concerns
• Be a cross-support champion: be ready to support different LOBs across the COE

• Proficiency in French and English is required!
• Commitment - You are extremely committed to delivering your daily tasks and responsibilities
• Proactiveness - you take the initiative to solve Customer issues and are on top of all requests
• Great Communication. You know how to communicate with customers, especially via message and phone.
• Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners
• Calm under pressure. You have excellent organizational skills, integrity, and follow-through on tasks
• Natural curiosity. You love learning how things work and are always looking for creative solutions.
• Eloquence. You're able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
• Agility. You can move quickly with care. You embrace change and can absorb new information with ease
• Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand
• Comprehension. Excellent reading and writing skills in French and English
• Customer-obsessed! Willingness to help others and create support experiences that exceed users' expectations
• Organization. Skilled at handling multiple issues at once to resolve a large number of inquiries efficiently
• Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment,
• Flexibility. Weekend and weekly evening shifts are required
• Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber
• Uber Rider support experience is a strong differential

• Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory;
• Bachelor's degree or college experience is preferred but not mandatory