Uber For Business Support Specialist (German Speaker)
About the role and team
In this role, you'll be based in our Lisbon Center of Excellence (COE) as a front-line specialist for Uber's DACH market (Germany, Austria, Switzerland). You'll be part of a 24/7 team responsible for solving problems for German-speaking riders, drivers, and eaters through virtual channels. This isn't just about answering tickets; it's about being the human point of contact that makes the platform work smoothly for millions of users.
Your main task is to investigate and resolve customer issues in German with both empathy and efficiency, using a set of clear procedures. The work is stable and process-driven, focusing on low-to-medium complexity problems. This makes it a great role to build a strong foundation in high-volume customer support, operations, and B2B account management within a large, international hub.
What you'll do
- Manage and solve a high volume of virtual support tickets via chat and email, communicating fluently in German.
- Follow documented procedures to investigate and resolve low-to-medium complexity customer issues accurately.
- Communicate with clarity and empathy to ensure customers feel heard and supported, aiming for high satisfaction on every interaction.
- Handle B2B support and proactive outreach, helping manage accounts and build relationships with our business partners.
- Identify common problem patterns and may assist in basic root cause analysis to help the team understand what's driving tickets.
Basic qualifications
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- At least 6 months of experience in B2B support, B2B proactive outreach, or B2B account management.
- Business-level or native proficiency in German (written and verbal).
- Experience working comfortably across multiple communication channels at once (like chat, email, and internal tools).
- Strong computer skills and the ability to learn new systems and software quickly.
Preferred qualifications
- A customer-centric mindset with a clear focus on solving problems for people.
- Experience managing communication with different partners or stakeholders.
- Previous experience in a fast-paced retail, hospitality, or contact center environment.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program