Support Team Lead

About us?

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that's just what we're doing today. We're thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Uber is evolving the way we move around the world, and by seamlessly connecting consumers to businesses through our apps, we make cities more accessible.

Who you are?

1. Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
   
   2. Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
   
   3. Word-savvy. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy or the importance of certain complicated metrics, communicating with stakeholders and team.
   
   4. Passionate. You love Uber. You are driven by helping others and being on the front-line of a highly visible, fast-growing brand.
   
   5. Agile. You can move quickly with care. You embrace change and can absorb new information with ease.

What you'll do?

Operations

1. Point of contact for the team and liaison between the team and regional operations
   
   2. Queue management - help manage scheduling and priorities to make sure the queue stays under control at all times
   
   3. Quality management - facilitating QA and close the loop talks
   
   4. Ensure achievement of agreed KPIs at team level
   
   5. Manage team performance

Administration/Workforce Management

1. Shift and holiday planning

Analytics

1. Facilitate and assist the team to achieve operational excellence
   
   2. Consolidate and structure business insights for operations and risk

Leadership

1. Inspire the team to become better with each passing day
   
   2. Ensure healthy levels of team motivation and happiness, whilst maintaining operational excellence
   
   3. Manage and help develop your team mates

Training

1. Helping organize onboarding of new team members and cross-trainings
   
   2. Be a mentor for new team members when they join the team

What you'll need?

1. Excellent knowledge of English (written and spoken)
   
   2. Exceptional communication skills. Your communication style is flexible to the situation. From communicating updates to your team, to discussing metrics with key stakeholders, or presenting to management, you communicate clearly and with a purpose.
   
   3. Passion for helping others and creating operational processes.
   
   4. Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes.
   
   5. Minimum 1 year of formal or informal people managing experience

6. Ability to troubleshoot problems and find speedy resolutions.

7. Skilled at handling multiple issues at once.

8. Preferred previous experience within Eats/Rides LOB

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Krakow, Poland

Job ID: Uber-148305

Employment Type: FULL_TIME

Posted: 2025-09-18T00:33:35