About the Role
We are looking for a strategic and results driven individual to lead the definition and execution of our Early Life Cycle (ELC) Success and Churn Strategy. As a Strategy & Operations Manager reporting to the Restaurant Selection lead, you will own the end-to-end strategy to improve restaurants' early performance and reduce churn. You'll use data and insights to identify key pain points, define success metrics and implement scalable initiatives to drive improvements.
- --- What You'll Do ----
- Design and implement holistic Early Lifecycle (ELC) and Churn management strategies to drive customer engagement and retention
- Support and contribute to the broader customer selection strategy, leading the planning and execution of ELC and Churn initiatives
- Build strong cross-functional relationships with global and local stakeholders across Sales, Operations, and other key teams
- Develop and manage performance dashboards to monitor KPIs, generate insights and inform strategic decision-making
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---- What You'll Need ----
- Strategic problem solving
- Data management & insight generation
- Execution & implementation capabilities
---- Preferred Qualifications ----
- Strategy consulting
- Operations & implementation
- Partnering with Sales teams to drive commercial outcomes
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.