Strategy & Operations Manager, Postmates
Today• New York, NY
About the Role
The Postmates Eater Operations & Pricing team is responsible for unlocking the next phase of Postmates user growth. This team drives the strategy and execution of customer acquisition, engagement, and retention initiatives, as well as defining and executing on strategies for customer pricing.
The ideal candidate for this role should have a proven track record in operations and strategy, strong analytical skills, excellent time-management and organizational skills, and the ability to clearly communicate and present complex information to diverse audiences. Familiarity and love of the Los Angeles market is a big plus.
What You'll Do
- Help manage customer pricing for Postmates markets
- Develop analytical frameworks to optimize strategic decisions and build scalable tools and dashboards to assess impact and improve decision making
- Partner with the Postmates GM, Postmates Strategy & Planning team, Territory Operations team, and key cross-functional partners (eg. CRM) to determine user acquisition, engagement, cohorting and communication strategy; unlock new acquisition levers throughout the entire funnel
- Devise investment business cases and recommendations for customer acquisition opportunities based on a detailed cost-benefit assessment
- Craft and deploy promotions to acquire new customers, engaging current customers, and winning back inactive customers; run experiments to find the most effective and efficient structures
- Ensure monthly/quarterly budget is allocated and met by ongoing/planned campaigns, with Finance
- Support Uber One Membership growth planning and reporting, with Membership and Brand Marketing leads
- Optimize existing lifecycle CRM series through experimentation
- Own in-app merchandising for the Postmates app
- Work with Finance to optimize Fees and Promotions for US markets based on business goals, and configure pricing changes as needed
Basic Qualifications
- Bachelor's degree (preferably in a quantitative field such as math, statistics, physics, engineering, economics, computer science, operational research)
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Preferred Qualifications
- At least 1-2 years of robust work experience in an analytical role
- Experience in consulting / strategy / econometrics / tech or related field; high-growth operations or startup experience is strongly preferred
- Masters degree in a technical field
For New York, NY-based roles: The base hourly rate range for this role is USD$39.67 per hour - USD$41.84 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Client-provided location(s): New York, NY
Job ID: Uber-147430
Employment Type: OTHER
Posted: 2025-08-22T00:31:55
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program