About the Role
As the Delivery Strategic PMO Lead, you will act as a strategic partner to bring consistency and harmony across the different leads teams, playing a key role in bringing together our regional and central teams to delivery our broader delivery support strategy.
As part of your role, you will also lead an evolving portfolio of strategic initiatives and/or processes to improve and optimise our operations and programs management. The scope will be EMEA-wide and across Delivery personas: Consumers, Delivery Partners and Merchants. You will have end-to-end responsibility from scoping to final delivery, delivering deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations.
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With the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organization. Given the ambition of Uber to become a global-first organization, enabling greater coordination, efficiency, and speed, you will also act as a change agent to help the organization shift to a global-first approach to our business for both product roll-out and operational policies. In addition, you will be the owner of Delivery CommOps Leads governance, ensuring a birds eye view on the entire organisation ways of working, targeting a more efficient and smooth teamwork within delivery commops as well as with our cross functional stakeholders.
The ideal candidate is passionate about providing a stellar customer experience, is keenly focused on operational efficiency, is highly skilled at strategic thinking and project management, aims to be an enabler of the organisation by setting up and overseeing the teams' governance and will rely on thought leadership to influence and drive meaningful results across the organisation.
What you'll do
- Lead and scale strategic programs that improve operational efficiency across EMEA Delivery CommOps, from initial scoping to post-implementation reviews.
- Act as the PMO lead for global-first initiatives, fostering alignment across global, regional, and local operations.
- Shape our planning and governance model by driving bi-annual planning cycles and improving how we set and measure priorities.
- Serve as a thought partner to senior leaders, using data-driven insights to inform key decisions.
- Drive end-to-end accountability for cross-functional initiatives with clear success metrics, timelines, and stakeholder buy-in.
- Lead the delivery governance process, creating clarity in how the team works together and collaborates with cross-functional stakeholders.
- Optimize performance by analyzing key metrics (especially financial performance) and identifying areas of improvement across Delivery CommOps.
Basic Qualifications
- 8+ years of experience in strategy, operations, or program management, ideally in a matrixed or global organization
- Proven track record of leading cross-functional programs and driving them to completion with measurable results
- Strong analytical skills - able to translate complex data into actionable insights
- Excellent stakeholder management and communication abilities, including experience influencing senior leadership
- Demonstrated ability to work autonomously and manage multiple priorities in a fast-paced environment
- Passion for improving customer experience through operational excellence
Preferred Qualifications
- International experience working across regions or markets
- Experience rolling out governance models and strategic planning processes
- Exposure to global-first strategy or product enablement frameworks
- Comfort navigating ambiguity and bringing clarity and structure to evolving challenges
- Familiarity with financial performance metrics in an operations context (e.g., cost per trip, support cost reduction)
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.