Strategic Operations Associate, Marketplace & Planning - Canada Mobility

About the Role

Uber Canada is looking for a highly analytical and motivated individual to join our Mobility Operations team. As part of one of Uber's most important Ridesharing markets, this role will have an immediate impact on our business strategy and marketplace performance. You'll work closely with leadership to shape strategic direction, lead key initiatives, and develop innovative, data-driven solutions that enhance our rider and driver experience-particularly through insights generation and incentives strategy. You'll need to have the curiosity to dive deep on critical business issues, and the foresight to understand how our decisions today will impact our business tomorrow.

About the Team

• Drive Strategic Initiatives: Lead high-impact projects that shape Uber Canada's Mobility strategy, including the development and execution of rider incentive programs and marketplace optimization efforts.
• Develop Data-Driven Insights: Analyze complex datasets to provide actionable recommendations to leadership, directly influencing Uber Canada's P&L and informing key business decisions.
• Optimize Resource Allocation: Build advanced models and frameworks to guide effective capital allocation across the Canadian markets
• Collaborate Cross-Functionally: Work closely with product, marketing, operations, and analytics teams to implement and scale new programs and product rollouts, aligning initiatives with customer needs and business objectives.
• Generate Actionable Marketplace Insights: Stay attuned to market dynamics across Canada, developing strategies to adapt to changing conditions and maintain Uber's competitive edge.

• Bachelors Degree Required
• 1+ years' of professional work experience in a related field such as operations, marketing analytics, consulting, technology, strategy, or analytics
• SQL & Excel/Google Sheets proficiency

• 2-4 years of experience in investment banking, consulting, business intelligence, strategy or related experience
• Working knowledge in applying SQL, Python, R, Stata or similar statistical languages and tools
• Proficiency in French is a plus
• High-growth operations or startup experience is strongly preferred
• Customer service experience - you will be working closely with earners and ensuring they have any amazing experience on the Uber platform
• Phenomenal collaborator, and someone who proactively works across teams, able to influence senior and external stakeholders
• Storytelling through Data: Transform data analyses into an understandable storyline across tech and non-tech audiences in order to influence business decisions
• Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
• Communication: Ability to interpret and present data to various audiences in an engaging and comprehensive, yet succinct manner
• Teamwork: Demonstrate optimism, respect others, and promote a team environment where individuals can communicate and contribute freely. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreement
• Executional Excellence: Ability to work and accomplish multiple tasks in parallel, delivering results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
• Planning & Organization: Ability to create detailed project plans with project stages, milestones, basic interdependencies, and owners