About the Team
Uber Health is on a mission to change the way people engage with healthcare for the better by streamlining care coordination, improving the patient experience, and driving better health outcomes. We offer things like non-emergency medical transportation to appointments or grocery and prescription delivery. The goal of these products is to better patient outcomes by providing access to transportation and delivery services, close care gaps by ensuring caregivers can get to patients to reduce no shows, simplifying administration where coordinators and administrators can access multiple services in a single tool with real time tracking and billing transparency, and reducing healthcare costs by enabling access to preventive appointments. One example is our rides for moms program where we partnered with 2 federally qualified health centers to provide free transportation for prenatal and postnatal care appointments for up to 1,000 pregnant people. We can offer choices on how patients receive their rides, either scheduled on their behalf or with a smart gift card for them to use. 76% of people said it would have been difficult to get to their appointments without this service, so we're making a large impact with this work. Uber Health technically falls under our larger B2B Uber for Business group, but given this team is a very high-growth area they have great visibility with leadership including QBRs with our CEO.
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About the Role
This pivotal role will drive the expansion and optimization of Uber Health partnerships across a dedicated book of existing hospital systems. You'll be responsible for nurturing these critical relationships, uncovering new opportunities, and significantly increasing the lifetime value of each account. Your focus will be on embedding Uber Health deeper within complex healthcare organizations, identifying and activating new use cases, locations, and stakeholders across various departments and affiliated clinics.
You'll manage a portfolio of key hospital system accounts, leveraging your "hunter" mindset to identify cross-sell opportunities with other Uber Health products. Success in this role means not just retaining our current footprint but aggressively expanding it, navigating decentralized decision-making, and securing enterprise-wide adoption. You'll engage with executive leadership and strategically influence director-level stakeholders to drive deeper stickiness and unlock substantial recurring revenue. This is a chance to make a profound impact on patient populations and contribute to Uber Health's mission of becoming a $1B business.
What You'll Do
- Drive Enterprise Expansion: Own and manage a portfolio of key hospital system accounts, actively identifying and capitalizing on opportunities to significantly increase revenue and Uber Health's footprint across their entire network.
- Strategic Relationship Management: Cultivate deep, trusted relationships with a diverse set of stakeholders within complex hospital systems, from mid-level leaders and directors to strategically influencing senior-level executives (C-suite, department heads, administrators, clinical leads).
- Uncover & Develop New Use Cases: Proactively identify and activate new use cases, locations, and stakeholders across various hospital departments, affiliated clinics, specialist services, and administrative functions (e.g., patient discharge, inter-facility transfers, staff travel, shuttle vouchers, prescription delivery).
- Cross-Platform Growth: Leverage your "hunter" mindset to cross-sell and upsell a full suite of Uber products, including Uber for Business, Prescription Delivery, and various Uber Health NEMT products, ensuring multi-product adoption.
- Navigate Complex Organizations: Strategically navigate decentralized decision-making processes, procurement cycles, and internal political landscapes within large hospital systems to drive consensus and secure enterprise-wide adoption.
- Achieve & Exceed Targets: Be accountable for meeting and exceeding ambitious incremental gross booking targets and churn prevention goals.
- Deliver Exceptional Value: Continuously monitor account health, identify potential challenges, and work cross-functionally with implementation, product, and support teams to ensure seamless service delivery and problem resolution.
- Be a Thought Partner: Serve as a subject matter expert on Uber Health's capabilities and the evolving needs of hospital systems, contributing to our overall strategy in this critical segment.
Basic Qualifications
- 5+ years of experience in account management, strategic partnerships, or sales, with a clear track record of significantly growing and expanding existing client relationships, ideally within large, complex enterprise accounts.
- Demonstrated history of achieving and exceeding revenue targets in a quota-carrying role.
- Proven ability to navigate and sell into complex, matrixed organizations with multiple stakeholders and decentralized budget/decision-making processes.
- Exceptional communication, presentation, and interpersonal skills, capable of building rapport and influencing decision-makers at all levels.
- Strong analytical acumen; ability to use data to identify trends, articulate value, and make data-driven recommendations.
- Bachelor's degree in Business, Healthcare Administration, or a related field.
Preferred Qualifications
- Deep understanding of the US healthcare landscape, specifically hospital systems, Integrated Delivery Networks (IDNs), and acute care environments.
- Familiarity with common hospital operational workflows, procurement processes, and healthcare technology adoption cycles.
- Experience with HIPAA compliance and data security considerations in a B2B sales/account management context.
- Previous experience in the Rideshare, healthcare technology, or logistics industry.
- Proficiency in CRM software (e.g., Salesforce) and pipeline management.
For Chicago, IL-based roles: The base salary range for this role is USD$100,000 per year - USD$111,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$110,000 per year - USD$122,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$110,000 per year - USD$122,500 per year.
For Washington, DC-based roles: The base salary range for this role is USD$110,000 per year - USD$122,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.