Staff Technical Program Manager - Infrastructure

About the Role

Technical Program Management (TPM) team plays a critical role executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our engineering organizations.

Platform Engineering comprises organizations spanning Infrastructure Foundations, Compute, Network, Storage, Data, ML/AI, and more. We provide the platforms, tools and abstractions that our developers across Uber leverage to build world class products and deliver magical experiences to our end customers.

A TPM in this role will own and drive large complex cross-team technical initiatives for Platform Engineering in one or more areas of Platform Efficiency, Reliability and Cloud modernization. Specifically, the TPM will own the problem space, work closely with engineering leads to conceptualize solutions, organize/align multiple engineering teams for delivery, and drive execution leveraging KPIs. The TPM will look for ways to standardize, ensure execution is efficient and consistent, and set accountability by tracking progress, resolving dependencies, identifying issues, evaluating risks and communicating status to leadership and stakeholders. The TPM will intrinsically act as a coach to engage and energize the product and engineering teams to achieve aggressive goals.

What the Candidate Will Do:

TPMs move fluidly from the big picture to details so that the team can deliver complex and strategic cross-functional projects, often with tight deadlines. You are a bridge and a connector for the company. You are intuitive, focused, driven, organized, insightful and productive. You break through communication issues and effectively develop relationships with stakeholders at all levels of the organization. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity. TPM work involves the following:

• Manage complex and large scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.
• Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities. Drive results proactively.
• Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge.
• Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals).
• Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery. Mentor project management skills within our engineering leadership team.

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Minimum of 5 years experience as a TPM or Engineering Manager in a software, SaaS, or systems development environment
• Strong technical experience in one or more of large scale compute infrastructure, storage technologies, data lake systems, and ML/AI infrastructure
• Solid technical aptitude and an ability to understand technical designs, challenges, and risks. Engineers enjoy working closely with you.
• Excellent written and verbal communication skills and exceptional emotional intelligence.
• Proven strong cross-team and cross-org stakeholder management.
• Analytical and truth seeking. Ability to understand complex concepts and make reasoned decisions objectively.
• Metrics driven: Experience determining effective program KPIs and using them to measure program success and issues.
• Strong organizational skills to juggle many tasks without losing sight of the highest priority items.
• Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead.

• Solid background in systems engineering, hardware/Linux OS/kernel knowledge.
• Strong experience in multi-cloud infrastructure systems.
• Strong software development and distributed systems experience.
• Computer Science degree, or related field.