About the role
Uber Direct is Uber's last-mile delivery-as-a-service platform, enabling merchants across verticals like food, grocery, retail, and e-commerce to deliver orders placed on their own channels-outside Uber's app-using our vast courier network. Beyond direct merchant relationships, we also collaborate with third-party logistics providers to deliver an end-to-end logistics solution at scale.
As a Sr Strategy & Operations Manager for Uber Direct Brazil, you'll play a pivotal role in ensuring a seamless and high-performing experience for both couriers and merchants. Your mission: build efficient, scalable operations that fuel growth, satisfaction, and long-term success.
This role blends strategic thinking, data-driven problem-solving, project execution, and cross-functional collaboration with local and regional stakeholders (Marketplace, Commercial, Product, and more).
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What you'll do
- Improve operations and merchant experience: Partner with Commercial teams to identify inefficiencies and build scalable solutions that enhance onboarding, service levels, and merchant satisfaction.
- Drive data-backed insights: Use data to proactively monitor marketplace health, identify pain points, and implement corrective actions.
- Optimize processes: Design, test, and improve operational flows that enhance courier efficiency and merchant performance. Collaborate across regional, product, and ops teams to surface and execute high-impact opportunities.
- Fuel growth: Lead high-priority initiatives that directly impact the success and expansion of Uber Direct in Brazil.
What you'll need
- Professional fluency in English, both written and spoken
- Strong analytical skills, with advanced SQL proficiency for data extraction and business analysis
- Experience building dashboards and reports using BI tools (e.g., Tableau, Looker, Power BI)
- Proven ability to influence and manage diverse stakeholders, aligning priorities and driving execution with accountability
- A problem-solver mindset, focused on identifying root causes and implementing scalable, long-term solutions
- Excellent communication skills, capable of conveying insights clearly to both technical and non-technical audiences
Bonus points
- Experience using Python for automation and advanced data analysis
- A hands-on, proactive attitude-ready to challenge the status quo, lead from the front, and roll up your sleeves when needed
- Experience in last-mile logistics, marketplace operations, or platform-based business models
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.