About the Role
We are looking for a passionate Senior Software Engineer (iOS - Mobile) to join our Customer Obsession team. In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various support channels, including messaging, chat, and phone support.
You will be instrumental in the development and improvement of customer support solutions at Uber. This role provides an exciting opportunity to work with cutting-edge technologies.
Additionally, you will have the chance to design and build support solutions from scratch for new and evolving areas like launching LLM support for Uber, ensuring a consistent and seamless customer support experience.
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What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
Feature or product development emphasising on quaality support for Uber users that reach out to Uber seeking help
The candidate will help build large-scale software solutions to ensure Uber's systems are reliable and efficient - in a team of people that want you to grow and succeed.
- Design reliable solutions to solve business use cases in a highly distributed system.
- Feature or product development emphasising on quality support for Uber users that reach out to Uber seeking help
- Actively drive collaboration across multiple teams to create alignment and progress.
- Take an active part in code change peer reviews to ensure quality and knowledge sharing across the team.
- Contribute to engineering culture in terms of quality, monitoring, and on-call practices.
- Lead the iOS vision for Conversation based help and set longer-term direction for the team.
---- Basic Qualifications ----
- Bachelor's degree in Computer Science or related field, or equivalent practical experience.
- ***5-6+ years of experience for the Sr Engineer position - we're also open to considering an SDE II iOS (3-4+ years of experience)
- Deep understanding of Swift, the iOS SDK, and modern architectural patterns such as MVVM or VIPER. Experience with Objective-C is a plus
- Proficiency in Android development using Kotlin or Java.Experience with Android SDK and relevant libraries.Understanding of Android architecture components (e.g., ViewModel, LiveData).
- Architecture skills: Knowledge of data structures and an eye for architecture. Ability to discuss the tradeoff between architectural choices, both on a theoretical and applied level.
- High coding standards (TDD, Clean Code).
- Proven track record within a production environment.
- A phenomenal teammate approach: Believes in achieving more as a team, relies on others' feedback for continuous improvement.
- Understanding business and design requirements, attention to detail leading to a delightful user experience.
---- Preferred Qualifications ----
- Cross-Platform Proficiency: Proven experience developing and shipping high-quality applications on at least one major mobile platform (iOS or Android), with a strong desire and demonstrated ability to learn and contribute to the other.
- Android: Deep understanding of Kotlin, the Android SDK, and modern architectural patterns such as MVVM or MVI. Experience with Java is a plus.
- Full-Stack Acumen (A Major Plus): Experience or a strong interest in expanding skills into either front-end (e.g., React) or back-end (e.g., Node.js, Python, Java, Go) development. A candidate who can contribute to the entire software stack is highly desirable.
- UI/UX Sensibility: A keen eye for detail and a passion for creating intuitive, user-centric mobile interfaces. Experience collaborating closely with product designers to translate wireframes and mockups into pixel-perfect, responsive UIs.
- Proven Leadership and Mentorship: Demonstrated experience mentoring junior engineers, Interest in cross-platform/fullstack development and Collaboration: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.