About the Role
We're looking for a Senior Sales Operations Associate to join our Commercial Operations team-the group driving strategy, efficiency, and insights for our restaurant partner network across Latin America. You'll play a key role in supporting merchant retention and early lifecycle management, helping our partners thrive from day one and beyond.
This is a unique opportunity to shape how we support merchants during their most crucial early stages. You'll collaborate with cross-functional teams-Product, Marketing, Sales, and Customer Success-to identify critical moments in the merchant journey, reduce churn, and build a strong foundation for long-term success.
What You'll Do
Want more jobs like this?
Get jobs in Santiago, Chile delivered to your inbox every week.
- Design and scale churn and retention programs that guide merchants from activation through maturity, using data to drive smarter decisions.
- Partner with internal teams to deliver lifecycle interventions that are timely, relevant, and centered on merchant needs.
- Analyze performance trends to uncover insights and provide strategic recommendations to Commercial Leadership.
- Build and improve tools and workflows that empower Account Managers and BPO partners to better support merchant success.
- Represent Latin America lifecycle priorities in global planning conversations about tools, policy, and process improvements.
- Own and execute data modeling and analysis to identify opportunities and tell compelling performance stories.
Basic Qualifications
- A minimum of 5 years of experience in Sales Operations, Strategy & Planning, Finance, Consulting, Business Intelligence/Analytics, or related roles.
- Proficiency in SQL and Google Sheets/Slides.
- Strong skills in analysis, modeling, and reporting.
- Fluent in English and Spanish, with excellent written and verbal communication.
- Knowledge of commercial and B2B workflows.
- Familiarity with CRM systems (Salesforce preferred).
- Proven ability to prioritize, organize, and manage stakeholder relationships across teams and time zones.
- Self-starter mindset-adaptable, solutions-focused, and ready to thrive in a dynamic environment.
- Bachelor's degree, preferably in Engineering, Mathematics, Statistics, or related fields.
Preferred Qualifications (Bonus Points)
- Proficiency in Python or a similar programming language.
- Experience launching or optimizing merchant lifecycle or churn/retention programs.
- Comfortable communicating with executives and senior leadership.
- Passion for solving complex problems and thinking creatively.
- Strong empathy, balancing business goals with what's best for the customer.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.