Sr. Risk Operations Manager

About the Role

We are seeking a Senior Risk Operations Manager to join our Risk team, tasked with reducing fraud and abuse-related costs and developing innovative solutions to further enhance our proactive risk posture. In this role, you'll lead the charge in shaping strategy and achieving key goals related to emerging and evolving fraud modus operandi.

You will become an expert in our three core user groups - Spenders, Earners, and Merchants - gaining insights into behaviors that indicate potential fraudulent and abusive activity impacting our Marketplace. Your responsibilities will include investigating fraud and abuse cases, identifying patterns, and designing scalable solutions to minimize fraudulent activity which includes feedback loops into the Risk and Identity Product teams.

A key focus of this role will be maintaining the balance between delivering an exceptional user experience and preventing fraudulent and abusive activities.

What the Candidate Will Do

1. Develop & Optimize Processes: Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure, and intervene against fraudulent activity, including better operational processes, automated systems, and upstream design solutioning.
2. Focus: The reduction of fraud losses to Uber through all possible motives including Financial Fraud, Chargebacks, Cash Underpayment, Arrears, Refunds and Appeasements, Promo Abuse, and others.
3. Analytics: Analysis of databases using SQL to review marketplace metrics to properly detect fraud, scope, and recommend or implement solutions.
4. Strategy: Work with Product, Engineering, Data Science, and others to assess nascent issues and develop scaleable solutions.
5. Product Improvement: Evaluate the risk potential of new product features or business lines and recommend and influence decision-making to mitigate losses to Uber.
6. Ownership: Take ownership of Risk Management in the US&C and do everything you can to support and enhance the quality of our services; We expect a proactive and resourceful candidate to remove roadblockers and find creative solutions.

1. 4+ years experience in Risk, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
2. Capacity to understand business decisions implications and their effects on the financials, particularly regarding risk / fraud topics.
3. Deep understanding of the Payments and Fraud ecosystem. Excellent judgment, critical thinking, decision-making skills, and strong proficiency in SQL and Excel/Google Sheets.
4. Ability to work closely with cross-functional stakeholders to execute decisions alongwith ability to translate data findings into business strategy.
5. Problem-solving - Able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans.
6. Strong organizational skills and ability to manage multiple workstreams independently.