Sr Retail & Projects Operations Manager

About the Role

We're seeking a strategic, analytical, and highly influential problem solver to join Uber Eats' Marketplace Product Champions team.

In this senior role, you'll help shape the Retail product vision for the LatAm business by driving key marketplace initiatives across workstreams. You'll lead major retail product rollouts, ensure seamless launches, and deliver measurable impact.

While you won't own every project end-to-end, your role will be critical in aligning stakeholders, removing blockers, and translating ambiguity into clear action.

As the bridge between LatAm Ops and Global Product teams, you'll champion regional priorities, influence product roadmaps, and drive long-term improvements to courier experience, reliability, and cost efficiency.

We're looking for someone independent, resourceful, and proactive-a self-starter who thrives in ambiguity, communicates with clarity, and knows how to move the needle through alignment and execution.

What You'll Do

• Lead Retail Product Rollouts: Oversee scoping, testing, launch, and post-launch performance tracking across LatAm
• Own Marketplace Reliability: Monitor and influence key KPIs related to supply health and operational excellence
• Drive Regional Product Planning: Translate market insights into regional needs, define product gaps, and influence global product roadmaps
• Champion Operational Impact: Represent LatAm Ops in product discussions and advocate for features that enhance courier engagement and marketplace performance
• Surface and Act on Opportunities: Identify improvements to reliability, efficiency, or user experience; quantify and partner on solutions
• Coordinate Stakeholders: Build and maintain cross-functional relationships with local teams, commercial leads, and product partners
• Lead Analytical Deep-Dives: Run root cause analyses, support business cases, and measure launch effectiveness using SQL and Excel
• Manage Feedback Loops: Own bug triage, regional feedback intake, and documentation of best practices and adoption

• 5+ years of experience in Operations, Product Strategy, Project Management, or similar roles, preferably in tech, logistics, consulting, or marketplace environments
• Proficiency in SQL and Excel - capable of conducting deep analysis and building compelling cases
• Strong written and verbal communication skills in English and Spanish, with confidence presenting to senior stakeholders
• Proven ability to influence without authority and manage complex stakeholder landscapes
• Strong organizational skills and attention to detail to manage multiple workstreams
• Strategic thinking with a hands-on approach and high comfort with ambiguity
• Resilience, ownership, and the ability to move initiatives forward even when facing setbacks or external blockers

• Experience in Retail, Groceries, Pharma, Convenience, or E-commerce
• Exposure to product launch processes or marketplace product strategies
• Track record of navigating cross-regional or global stakeholder environments
• Familiarity with courier experience, last-mile dynamics, or operations-driven product roles