Sr Operations Manager, Marketplace & Fulfillment

About the Role

As a core member of the Grocery & Retail operations team, you will be responsible for driving marketplace reliability, courier supply health, and delivery cost efficiency across our Grocery & Retail vertical in Japan. Your role will span across courier supply management, marketplace product operations, and pricing strategy-ensuring high fulfillment reliability, operational scalability, and sustainable growth. This role requires a combination of operational rigor, product thinking, and data-driven decision-making to shape the future of grocery delivery in Japan.

Your Impact in Role

• Drive sustainable growth of our Grocery & Retail business in Japan by ensuring strong courier supply and delivery reliability.
• Promote marketplace driven growth by tailoring a portfolio of demand shaping products to the Japan market.
• Set consumer and courier pricing strategy to balance affordability, growth, and profitability.

Key Responsibilities

Marketplace Operations

• Build and maintain sufficient courier supply to ensure high reliability for Grocery & Retail merchants and consumers. Take ownership of key metrics like delivery cost per trip, delivery completion rate, defect rate, and on-time rate.
• Support geo-expansion of our Courier Pick and Pack business model by securing and optimizing courier supply in new cities and for new merchant formats across Japan.
• Work with Sales and Merchants to mitigate supply-driven challenges for merchants, and improve efficiency, quality, and safety for our couriers.
• Work with Finance and Strategy & Planning teams to ensure that delivery cost per trip for the Grocery & Retail business is in line with financial plans.
• Develop geo-level strategies for consumer pricing to balance growth, affordability, and profitability.
• Build and maintain dashboards to monitor operational health and team OKRs.

Product operations

• Own the go-to-market process for marketplace product launches in Japan. Work with global ops, product, and engineering teams to ensure that the needs of couriers, merchants, and consumers in Japan are incorporated into our products from the development stage.
• Execute product rollouts in Japan, including localized educational materials for couriers and merchant partners.
• Promote marketplace driven growth by tailoring a portfolio of demand shaping products to the Japan market.

The Experience You'll Bring

• 5+ years of experience in operations, strategy, product ops, or marketplace roles.
• Proven ability to lead complex projects involving cross-functional teams.
• Strong analytical skills with experience in dashboarding, data interpretation, and metric setting.
• Familiarity with delivery/logistics operations and marketplace product functionality.
• Experience with pricing and growth levers in a consumer-facing tech environment.
• Fluency in English is required, fluency in Japanese is a strong plus.

Basic Qualifications

• Very strong analytical skillset and natural problem solver
• Strong cross functional stakeholder management and communication skills. Work effectively with stakeholders across Product, Engineering, Commercial, and other Operations teams.
• Operational acumen

Preferred Qualifications

• 5+ years of experience in operations, strategy, product ops, or marketplace roles.
• Proven ability to lead complex projects involving cross-functional teams.
• Strong analytical skills with experience in dashboarding, data interpretation, and metric setting.
• Familiarity with delivery/logistics operations and marketplace product functionality.
• Experience with pricing and growth levers in a consumer-facing tech environment.
• Fluency in English is required, fluency in Japanese is a strong plus.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Tokyo, Japan

Job ID: Uber-150152

Employment Type: FULL_TIME

Posted: 2025-10-25T00:29:29