Sr. Operations Manager, Driver Acquisition & Engagement

About the Role

Looking to impact the way the world moves? You'll be leading the driver growth & experience team in Taiwan mobility that directly impacts the way thousands of Taiwan drivers earn every week.

You will be a crucial driver for new business projects and growth bets that will help shape our Mobility business in Taiwan, a global top-priority taxi market for Uber.

From identifying and establishing a new growth channel, understanding and removing funnel conversion barriers, designing incentives to improve efficiency & retention and optimizing the earner experience through qualitative research, data analytics, and experiments!

What the Candidate Will Do

1. Strategic Planning - Contribute to setting the strategy, direction and priorities for the Driver growth & experience team.
2. Unlock the growth - Sharpen and deliver growth acquisition strategy across operations, product and marketing channels
3. Improve the experience - Improve the conversion & user experience, partnering closely with cross-functional teams including product, support and CRM
4. Spend analytics - Go deep on spend levers (such as incentives and marketing) and identify areas of efficiency and incrementality optimization.
5. Project Management - Facilitate collaborations with cross-functional teams including regional and global teams to ensure project success.

Basic Qualifications

1. Operational Excellence - Applies a detail-oriented and structured approach to ensure seamless, accurate, and error-free operations.
2. Analytics - Must be good with numbers and use analytics to inform decision & strategy.
3. Problem Solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve them.

Preferred Qualifications

1. Strategic Mindset - the ability to anticipate challenges, identify opportunities, and align decisions with long-term goals.
2. Experience in management consulting, professional services or in-house strategy/product / operations roles in a fast-paced environment.
3. Effective collaboration & communications - experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritize tasks across multiple projects.
4. Business instincts - Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You'd be excited to master Uber's business model, and would doggedly pursue making that model flourish in your city.
5. Fluency in both English and Mandarin

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Taipei, Taiwan

Job ID: Uber-147972

Employment Type: FULL_TIME

Posted: 2025-09-13T00:23:54