About the Role
Head of Vertical Ops for ACAC Mobility will be responsible for co-crafting the Mobility strategy with ACAC GMs and delivering business results for ACAC, working closely with Central Ops and Cross Functional stakeholders based inside and outside the ACAC sub-region. The role also includes leadership of a team that is based in Panama, Costa Rica, Peru and Colombia.
What the Candidate Will Do
- The candidate will be the right hand for ACAC RGM, helping to make key decisions regarding Marketplace, Driver, Rider, Safety, Payments and Fraud.
- Work closely with ACAC GMs, S&P, as well as Central Teams and other subregions, providing thought leadership on these topics, as well as execution of regional projects for ACAC.
- Collaborate proactively with functional areas (e.g. legal, finance, policy, comms) providing the ops perspective required to gain approvals to continue disrupting the way we do business/innovate
- Lead an operations organization across ACAC to enable Uber to scale through high impact programs executed both centrally and localized
- Manage the team that designs and executes processes across different areas including driver, rider, safety, marketplace and risk/fraud
- Motivate and leverage existing and new staff to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
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Basic Qualifications
- BA/BS/Masters in Economics, Business, Engineering, or other quantitative focus
- 5-8 years of deep, hands-on management of functions that included combinations of the following: operations, analytics, and project management
- Understanding of Mobility Marketplace
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
- Data-driven decision mentality and sound business judgment through excellent analytical thinking and experimentation
- Creative solutions-driven mindset, with an "anything is possible" attitude. An innate ability to think strategically
- Professional proficiency in English and Spanish is required
Preferred Qualifications
- Experience in Rider, Driver, Safety, Payments, CommOps, Fraud, Connect
- Knowledge of SQL is encouraged but not required
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.