Sr Manager, Curb Experience
Today• San Francisco, CA
New York, NYWashington, DCChicago, IL
About the Role
The Airport and Venues use case is one of the most important at Uber. These trips are many riders' first use case and they represent a material percentage of Uber's overall trip volume and gross bookings. At Uber, we recognize an opportunity to help positively shape the travel experience for riders around the world. The Uber Airports & Venues Ops team is obsessed with driving excellent airport & venue experiences for all of our customers: riders, drivers, and airports and venue operators.
The Sr. Manager of Curb Experience will be responsible for owning the strategic roadmap for scaling key Airport & Venue initiatives. Whether it's scaling new dispatch tech to drive increased efficiency, expanding partnerships, or deploying more immersive brand experiences, this person will play a key cross-functional role of bringing future vision to life.
What You'll Do
- Winning the Curb: Designing our futuristic airport end-state pickup and dropoff experiences. Responsible for scoping, roadmapping, and executing the initiatives required to work to move from aspirational to implemented.
- Global Dispatch Strategy: Developing our strategy for scaling various airport dispatch models; includes partnership with Tech, archetypes for launch, etc.
- AVs for Airports and Venues: Help lead and design the strategy to optimize AV operations at airports and venues
- New verticals and services: Lead exploration of new partnerships and integrations
- Stakeholder Management & Strategy: Partner with global groups to influence roadmaps across organizations. Work closely with Marketing, Product, Ops teams to pursue opportunities
- Problem-Solving: Identify and resolve blockers to expansion, and work with Product, Marketing and Operations to implement fixes and solves for roadblocks. Ensure the implementation aligns with the desired outcomes
Basic Qualifications
- Bachelor's Degree in economics, management, finance, or similar field
- 8+ years of experience in operations, strategy, product, growth, or cross-functional program management
- Aviation industry experience; including direct experience partnering with airlines or airport operators
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Preferred Qualifications
- Experience working on complex partner negotiations; M&A experience a plus
- Strong communication and stakeholder management skills
- Data-driven mindset and ability to turn insights into action
- Comfort navigating ambiguity and building 0-to-1 initiatives
- Experience in launching new products or growing adoption in cross-functional environments
- Strong business acumen and ability to build compelling cases for investment
- SQL experience and working closely with Data Science teams is a plus
- Consumer-obsessed with a deep understanding of what makes a customer experience outstanding, both within and outside of an app.
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Client-provided location(s): San Francisco, CA, New York, NY, Washington, DC, Chicago, IL
Job ID: Uber-148332
Employment Type: FULL_TIME
Posted: 2025-09-17T00:29:58
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program