Sr. Growth Strategy and Operations Manager

#GreatMindsDon'tThinkAlike At Uber, we take pride in the diversity of our people and their ideas. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

About the Role:

As a Growth Strategy & Operations Manager, you will be responsible for shaping the go-to-market strategy, enabling industry-unique new capabilities, and developing investment frameworks that are critical to the growth of Uber Direct. You will work closely with the General Manager, Vertical Heads, and Sales/Account Managers to deliver strategic projects that expand Uber Direct's footprint, accelerate merchant growth, and ensure strong financial performance.

About the Team:

Uber has recently launched Uber Direct, an on-demand delivery service for business customers. Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered.

We are creating something brand new. Many of the problems we face are first-of-their-kind for Uber and require creative, scalable solutions tailored to diverse customers. We are able to solve them because we care deeply and #BuildwithHeart.

What the Candidate Will Do:

• Scope out cross-vertical and vertical-centric strategic capabilities, owning the end-to-end design and implementation of solutions with both productised and operational approaches.
• Manage highly complex projects and translate them into scalable enablement.
• Create and manage comprehensive pitch materials covering new products and operational capabilities.
• Lead sales enablement and training, and drive lead-generation activity to empower the Sales team to win accounts.
• Govern the pricing of Uber Direct and develop the strategic pricing structure.
• Design commercial programmes aligned to the merchant life cycle, accelerating merchant growth while analysing the effectiveness of initiatives.
• Lead monthly forecasting cycles, track core OKRs, and coordinate with Sales and Operations to review and monitor budget spend.
• Drive quarterly P&L review cycles and implement action plans to improve the bottom line.

Basic Qualifications:

• Strong analytical and critical thinking skills, with experience in data-driven decision-making. Ability to interpret data and exercise sound judgement in ambiguous circumstances.
• Strong business acumen and commercial judgement. Comfortable with financial information and strategic trade-offs; able to prioritise opportunities based on feasibility and impact.
• Full proficiency in English (required); Japanese language skills a plus
• High adaptability to change, with the ability to execute quickly and effectively

Preferred Qualifications

• Experience in Strategy, Operations, or Product Management in a fast-paced start-up, scale-up, or high-growth business.
• Experience with SQL or other data analytics tools (preferred).
• Entrepreneurial mindset with a proactive, can-do attitude.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Tokyo, Japan

Job ID: Uber-148256

Employment Type: FULL_TIME

Posted: 2025-09-27T00:25:50