About the Role
Uber is transforming the future of grocery & retail, building the world's best and biggest marketplace for on-demand delivery of all local commerce. A key part of this is providing a magical experience to our customers through the product catalog.
The Content Catalog Ops Sr. Analyst plays a key role in driving initiatives towards improving the quality of our Global Catalog. This position operates in a wide playing field containing content standards, assortment quality and attribute coverage across priority and star markets.
The position is crucial in aligning all countries under a unified catalog strategy employing a global approach, ensuring all countries operate in a cohesive manner, using best-practices that can be applied across markets. The catalog ops manager will not only bring the knowledge and expertise from the Global Catalog Ops team to the countries, but it will also gather insights from each local market, sharing valuable learnings across the board. Following this global direction, local catalog teams become more efficient and coordinated, reducing discrepancies and improving overall catalog quality.
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A Catalog Ops Analyst works both on data extraction and analysis as well as operational tasks and projects. He/she finds explanations and solutions in the data, through pilots and testing and has a good end to end understanding of online retail and knows how to work as a team with engineers, ops managers and local teams. Creating relevant insights by extracting and merging product and business data using SQL as a key skill. Knows how to set priorities and works fast and efficiently balancing analytics and operational work.
Experience to be gained:
- Working in a global and multicultural team, collaborating with colleagues from diverse countries, cultures and backgrounds.
- Developing the ability to effectively communicate and collaborate with stakeholders at all levels, from agents and analysts to senior leadership.
- Enhancing language proficiency in English through daily written and verbal communication, with opportunities to practice and develop skills in other languages such as Spanish, French and Japanese.
- Working alongside industry-leading professionals, learning from their expertise and contributing to a high-performing team with a diverse skill set.
- Building a strong professional network across different regions and departments.
- Tackling interesting and complex challenges, gaining hands-on experience in problem-solving and decision-making in a dynamic and fast paced environment.
What You'll Do
- Analytical Deep Dives & Performance Tracking: Monitor and analyze performance metrics to measure the success of strategies and initiatives. Identify areas for catalog quality improvement, and provide recommendations to local teams and stakeholders.
- Stakeholder Management: Collaborate with internal teams, including local catalog, product ops, and tech to gain support for initiatives that drive growth and track progress across the regions.
- Build & Scale Ops Processes: Create and scale processes Globally, enabling the business to operate efficiently and grow. Use data-driven decision-making to understand performance and prioritize high-impact processes.
- Operational Project & Task Execution: Carry out projects, including tracking quality issues, conducting root-cause analyses, and measuring marketplace performance.
Basic Qualifications
- BA/BS degree or equivalent practical experience.
- 3+ years of professional work experience in a related field (operations, strategy, analytics, tech).
- Advanced Data Analysis with strong SQL skills.
- Be data driven and action oriented, with advanced planning & organizational skills.
- Multitasking; working on more than one project at the same time.
- Strong written and verbal communication skills, to clearly convey and drive consensus across technical and non-technical audiences.
- English professional proficiency.
Preferred Qualifications
- Prior experience working with catalogs at an e-commerce or technology company.
- Skilled at distilling large sets of unstructured data into useful insights.
- Strong analytical skills with focus on leveraging data to solve business problems; be able to foresee the impact of projects in different areas of the company and create solutions at scale.
- Understanding the context and impact of a project and being able to set priorities.
- Comfort with evolving priorities and an ability to operate autonomously.
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.