Senior Strategy & Operations Manager

About the Role

We're looking for a Senior Manager to lead the strategy and execution of Uber Eats' regulatory and earner experience workstream in Mexico. In this high-impact role, you'll help shape how we respond to evolving labor regulations while continuing to deliver an exceptional experience for the delivery partners who power our platform.

You'll be responsible for the end-to-end design and implementation of complex operational processes-primarily focused on regulatory compliance areas such as onboarding, deactivations, benefits, social security, and payroll deductions. At the same time, you'll drive long-term strategic initiatives aimed at improving the overall earner experience.

You'll collaborate closely with cross-functional teams including Legal, Policy, Product, Finance, and Territory Operations to ensure Uber remains compliant, innovative, and earners-first.

This role is ideal for a strategic thinker and operator who thrives in ambiguity, has a bias for action, and is passionate about building scalable, resilient systems.

What You'll Do

• Lead the execution of high-priority initiatives related to labor compliance, including social security, severance, earnings deductions, and worker classification.
• Own the strategy and process design for key workflows impacting thousands of earners, ensuring alignment with legal requirements, policy objectives, and business goals.
• Serve as the primary point of accountability for ongoing compliance operations and readiness in response to regulatory changes.
• Manage cross-functional project teams, including responsibility for implementation timelines, budget tracking, and stakeholder coordination.
• Ensure operational excellence by monitoring key metrics and service levels across manual and automated processes (e.g., claims handling, registration, arrears).
• Identify risks early and lead the development of mitigation strategies in partnership with Legal, Finance, and Product teams.
• Mentor team members and help scale operational expertise and best practices across the broader organization.

• A minimum of 5 years of experience in operations, strategy, consulting, or regulatory implementation-preferably within complex or regulated environments.
• Demonstrated success leading cross-functional projects from concept to delivery, with a track record of measurable impact.
• Strong analytical and problem-solving skills, with fluency in interpreting and working with data.
• Excellent project management skills and the ability to align diverse stakeholders around a common goal.
• Strong written and verbal communication skills in both Spanish and English.
• Comfort working in fast-paced, dynamic environments with an end-to-end ownership mindset.

• Familiarity with compliance operations, labor regulations, and/or benefit delivery systems in Mexico.
• Proficiency in SQL or comfort working with large datasets is a plus.