About the Role
Uber is transforming the future of Grocery & Retail by building the world's largest and most efficient on-demand marketplace for local commerce. As part of our Global Operations team, you'll play a critical role in ensuring a world-class experience for the merchants on our platform-helping them grow their businesses while delivering exceptional service to customers.
In this role, you'll partner with local operations and commercial teams worldwide, as well as Grocery & Retail leadership and product development teams. You'll lead high-impact projects aimed at enhancing merchant experiences, optimizing systems, and improving the processes and programs that power our platform.
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This is a dynamic role that requires a blend of analytical rigor, strategic thinking, strong stakeholder management, and a passion for operational excellence. We're looking for someone who thrives in fast-paced environments and can adapt quickly while making meaningful, data-informed decisions.
What you'll do
- Champion the merchant experience: Improve Uber's data solutions and ensure they enhance the value we deliver to merchants
- Lead complex analyses: Conduct deep dives and root cause investigations across multiple data sources and stakeholders to uphold and improve platform excellence
- Drive strategy and insights: Translate analysis into actionable insights and clearly communicate recommendations to leadership and cross-functional teams
- Manage impactful projects: Oversee and execute long-term initiatives that improve merchant engagement, efficiency, and satisfaction
- Collaborate cross-functionally: Build strong relationships across local operations, product, legal, commercial, and leadership teams to align on priorities and deliver results
- Launch products effectively: Lead the hands-on execution of key product rollouts, especially related to financial flows in Grocery and Retail, including testing, stakeholder approvals, and post-launch support
- Ensure continuous improvement: Monitor and iterate on product and process performance to deliver increasingly seamless merchant experiences
What you'll need
- Bachelor's degree in Business, Economics, Engineering, or a related field
- 4+ years of experience in business operations, analytics, or a similar role
- Strong analytical and critical thinking skills-you know how to turn data into insights and action
- Experience solving complex, cross-functional challenges with a focus on scalability and efficiency
- Advanced skills in SQL and Excel/Google Sheets
- Excellent stakeholder management and communication skills
- Proficiency in English (written and verbal)
- Experience with reporting and invoicing solutions
- Background in the grocery and/or retail industry is a strong plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.