About the Role
Uber Eats is looking for a Senior Strategic Accounts Manager who can collaborate with the largest Enterprise accounts on Uber Eats in Barcelona. This role calls for a combination of relationship management, business strategy, operational excellence, and problem-solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and be passionate about food.
We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers can experience the magic of Uber Eats. The Senior Strategic Accounts Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in Spain - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, to make Uber Eats their most loved delivery platform. This role is a rare opportunity to help grow Uber Eats in Spain with a strong sense of ownership.
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What You'll Do
- Account Management: Be the main point of contact at the HQ level for your Enterprise accounts. You will build long-term relationships with our key accounts, ultimately growing their financials, marketing efforts, engagement, and satisfaction. You'll be a key influence in their delivery business.
- Growth: Develop plans in conjunction with your Enterprise accounts to grow their business through adding locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. dark kitchens), or growing same-location sales (eg. effective marketing, menu optimization).
- Analysis: Quantify everything you do. Use data-driven decision-making to understand the performance of initiatives to ensure you are successfully prioritizing those with the highest return on investment.
- Commercial Management: Lead commercial discussions with Enterprise partners to build sustainable long-term partnerships.
- Partner with internal teams: Work closely with stakeholders in internal teams both in Spain (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, address problems, and ensure that feedback received is used in improving our product and operations.
- Act as an ambassador of Uber Eats' mission, brand, and product.
Basic Qualifications
- 6-8 years experience with exposure to relationship/partnership management, be it in consulting, investment banking, account management, project management role, partner success in a large business, or growing a startup - we will consider a range of backgrounds.
- Proficient Spanish is required
- Meticulous approach: Data-driven decision-making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability. Sophisticated Excel modeling skills are necessary, and SQL knowledge is advantageous.
- Highly autonomous & proactive: able to work with minimal oversight, and to move forward from issues management to push growth initiatives and projects that will contribute to our partners and help them fulfill their potential on Uber Eats. You can take initiative and easily adapt to a constantly changing work environment.
- Ability to build strong relationships with external partners as well as internal stakeholders, supported by good communication and social skills. You can persuasively communicate recommendations and optimally champion your partners' needs.
- Phenomenal project manager skills who can develop meticulously detailed KPI improvement plans in collaboration with enterprise partners and then deliver them to plan regardless of any surprises or ambiguity along the way.
- Problem-solving skills: When you see a problem, you work hard and think out of the box until you fix it.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.